Senior Manager, Ecommerce Business Operations
SpreetailSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, EcommerceIndustries
Requirements
- Ability to assist management with supervision of associates, including assigning duties, communicating goals and feedback, training on processes and procedures, providing direction on member service, resolving complaints per company guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Knowledge of safety procedures, including conducting safety sweeps, forklift spotting and handling, disposing of hazardous materials, following steel standard guidelines, and reporting unsafe situations
- Experience overseeing ecommerce programs (e.g., Club Pick Up, Ship From Club), auditing online feedback, resolving complaints, escalating issues, identifying trends, and implementing solutions
- Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, giving feedback, communicating goals, and ensuring coverage at pickup locations
- Capability to execute Sam's Club Pickup plan, including updating operations with KPIs, auditing orders, ensuring equipment readiness, maintaining strategy awareness, touring club for performance evaluation, training associates, and developing/evaluating metrics
- Proficiency in supporting CPU efficiency projects using KPIs, leadership insight, modeling picking/loading, executing process improvements, identifying gaps, implementing solutions, and ensuring staffing
- Member service skills, including acknowledging members, identifying needs, guiding on self-service technology, assisting with purchases, locating merchandise, resolving issues, and promoting products/services
- Ability to maintain sales floor and merchandise presentation, including handling claims/returns, zoning, stocking, organizing, setting up displays, removing damaged goods, signing/pricing, identifying shrink/damages, and securing fragile/high-shrink items
- Oversight of picking and staging club pickup orders per company policy
- Skills in developing, communicating, and implementing processes by collaborating with managers, coworkers, customers, analyzing information, monitoring progress, and addressing improvements
- Commitment to demonstrating, promoting, and supporting compliance with company policies, procedures, ethics, and integrity
Responsibilities
- Assist management with supervising associates in assigned area by assigning duties, communicating goals/feedback, training on processes, providing direction on member service, resolving issues per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
- Maintain facility safety by conducting sweeps, following forklift/hazardous material procedures, adhering to steel standards, and correcting/reporting unsafe situations
- Support Sam's Club ecommerce plan by overseeing operations (e.g., Club Pick Up), auditing feedback, resolving complaints, escalating issues, identifying trends, and aiding solutions
- Supervise associates in ecommerce programs by training/providing resources, assigning duties, giving feedback, communicating goals, and ensuring pickup coverage
- Execute Sam's Club Pickup plan by updating operations with KPIs, auditing orders, ensuring equipment readiness, touring club, training associates, evaluating performance/processes/metrics
- Support CPU efficiency projects by using KPIs/insight to resolve gaps, modeling picking/loading, executing improvements, identifying/implementing solutions, and ensuring staffing
- Provide member service by acknowledging members, identifying needs, guiding on technology, assisting purchases, locating items, resolving concerns, promoting products
- Ensure sales floor/merchandise maintenance per policies, including handling claims/returns, zoning/stocking/organizing, displays, removing damages, signing/pricing, shrink control
- Oversee picking and staging of club pickup orders per policy/procedures
- Develop/communicate/implement processes by collaborating, analyzing data, monitoring results, identifying improvements
- Demonstrate/promote compliance with policies, procedures, ethics/integrity by explaining/guiding/demonstrating application
Skills
Supervision
Associate Training
Member Service
Ecommerce Operations
Club Pickup
Customer Complaints
Safety Compliance
Performance Evaluation
Recruiting
Scheduling
Auditing
Forklift Safety
Hazardous Materials Handling
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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