Customer Support Specialist - Remote Overnight Shift
MudflapSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Leads and develops teams effectively by teaching, training, and actively listening to associates
- Tours stores and provides feedback (Tour-to-Teach)
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduces and leads company change efforts
- Provides clear expectations and guidance to implement business solutions
- Communicates business objectives to teams effectively
- Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model
- Manages and supports customer service initiatives (e.g., store of the community and community outreach programs)
- Ensures customer needs, complaints, and issues are successfully resolved
- Develops and implements action plans to correct deficiencies
- Provides process improvement leadership to ensure a high quality customer experience
- Reviews and evaluates P&L (Profit & Loss) statements
- Manages and assists in budgeting, forecasting, and controlling expenses in designated business area
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring
- Assigns duties and sets clear expectations for associates
- Provides associate recognition and communicates expectations consistently and effectively
- Ensures belonging awareness and diversity awareness
- Recruits and develops qualified associates to meet staffing needs and achieve company growth potential
- Coordinates, completes, and oversees job-related activities and assignments
- Develops and maintains relationships with key stakeholders
- Supports plans and initiatives to meet customer and business needs
- Identifies and communicates goals and objectives
- Builds accountability and measures progress in achieving results
- Identifies and addresses improvement opportunities
- Demonstrates adaptability and promotes continuous learning
- Ensures compliance with company policies and procedures
- Supports company mission, values, and standards of ethics and integrity by implementing related action plans
- Utilizes and supports the Open Door Policy
- Provides direction and guidance on applying policies in executing business processes and practices
Responsibilities
- Leading and developing teams through teaching, training, active listening, and feedback
- Communicating and collaborating on store operations, technology, initiatives, merchandising, and company direction
- Introducing and leading company change efforts and providing guidance on business solutions
- Modeling exceptional customer service using the OBW service model
- Managing customer service initiatives and resolving customer issues
- Developing action plans for deficiencies and process improvements
- Driving financial performance by reviewing P&L, managing budgets, expenses, and merchandising processes
- Developing action plans to mitigate shrink and achieve sales/profit goals
- Hiring, training, mentoring, assigning duties, setting expectations, and recognizing associates
- Ensuring belonging, diversity awareness, and recruiting for staffing needs
- Coordinating job-related activities, building stakeholder relationships, and supporting business plans
- Identifying goals, measuring progress, addressing improvements, and promoting learning
- Ensuring compliance with policies, supporting Open Door Policy, and guiding ethical practices
Skills
Team Leadership
Associate Training
Store Operations
Customer Service
Merchandising
Inventory Management
P&L Analysis
Budgeting
Forecasting
Expense Control
Hiring
Mentoring
Process Improvement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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