Customer Support Specialist - Remote Overnight Shift
MudflapSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Experience introducing and leading company change efforts, providing clear expectations and guidance for business solutions, and communicating business objectives
- Knowledge of exceptional customer service standards, including the One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans, and providing process improvement leadership
- Skills in driving financial performance, reviewing/evaluating P&L statements, managing budgeting/forecasting/expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Capability to provide supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting to meet staffing needs
- Proficiency in coordinating/overseeing job-related activities, developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing direction on business processes
- Alignment with leadership principles: Respect the Individual (building high-performing teams, embracing differences, creating belonging culture, collaborating, attracting/retaining talent) and Act with Integrity (maintaining ethics/compliance, modeling Walmart values, accountability, regenerative goals)
Responsibilities
- Lead and develop teams by teaching/training, actively listening, touring stores, providing feedback, communicating/collaborating on operations/business initiatives, introducing change efforts, setting expectations, and communicating objectives
- Model/demonstrate exceptional customer service (OBW model), manage/support initiatives, resolve customer issues, develop/implement action plans, and lead process improvements for high-quality experiences
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, and implementing plans to mitigate shrink/achieve goals
- Supervise/develop hourly associates by hiring/training/mentoring, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting for staffing/growth
- Coordinate/complete/oversee job activities, maintain stakeholder relationships, support plans/initiatives, set/communicate goals, build accountability, measure progress, address improvements, and promote learning/adaptability
- Ensure compliance with policies/procedures, support mission/values/ethics via action plans, Open Door Policy, and guidance on business practices
- Build high-performing teams, embrace differences, foster belonging, collaborate effectively, attract/retain/develop talent, and recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, waste elimination, local giving), and act selflessly
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the work schedule for the Overnight Stocking Coach role?
This information is not specified in the job description.
What key skills are needed for this Overnight Stocking Coach position?
Key skills include leading and developing teams, modeling exceptional customer service, driving financial performance through P&L management, providing supervision and mentoring to associates, and ensuring compliance with company policies.
What is the company culture like for this role?
The culture emphasizes building high-performing teams, embracing differences, promoting a belonging mindset in the workplace, and respecting the individual.
What makes a strong candidate for the Overnight Stocking Coach position?
Strong candidates excel at team leadership and development, customer service, financial management in a retail setting, mentoring associates, and fostering an inclusive workplace environment.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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