Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Healthcare, RetailIndustries
Requirements
- Represents the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions
- Maintains and updates patient information in vision center systems (e.g., BOSS) in a timely, accurate, and confidential manner
- Assists vision center staff (e.g., opticians) on best practices and procedures
- Ensures adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines
- Performs administrative and retail tasks for the vision center as necessary (e.g., financial transactions, patient registration, retail transactions)
- Works with internal stakeholders (e.g., pharmacist, clinics, store management) and external stakeholders (e.g., external health care professionals) to ensure coordinated and integrated patient care experience and high quality customer service
- Provides evidence-based vision care by recommending and prescribing medications and other treatment options (e.g., red eye, LASIK surgery, cataract surgery) using evidence-based care guidelines
- Delivers routine vision care, educates patients and store associates on eye health (including contact lens care, disease state management, and safety factors)
- Recommends appropriate patient follow-up, consults with other health professionals to prepare and coordinate patient care plans in accordance with optometry scope of practice per state board
- Provides patients with appropriate referrals as needed to ophthalmologists and other healthcare professionals
- Follows up with patient and other health professionals regarding any outstanding diagnostics tests or other patient information as needed
- Evaluates patients' health condition across and within the full vision center scope of service (e.g., visual acuity, visual function, eye health, keratometry, refraction) by reviewing complete patient medical history and performing comprehensive eye examinations
- Examines eyes utilizing observation, instruments, and pharmaceutical agents to determine visual acuity and perception, focus and coordination, as well as identify signs of vision defects (e.g., injury, disease, abnormality)
- Prescribes, fits, and adjusts eyeglasses, contact lenses, and other vision aids
- Suggests, orders, interprets, and assesses diagnostic tests (e.g., glaucoma testing, macular degeneration, Optical Coherence Tomography (OCT))
- Provides additional vision treatment as necessary (e.g., foreign body removal)
- Develops treatment plans based on patients' clinical presentation using evidence-based care guidelines
- Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices
- Analyzes costs and forecasts and incorporates them into business plans, determines and supports resource requirements
- Evaluates operational processes, measures outcomes to ensure desired results, identifies and capitalizes on improvement opportunities
- Promotes a customer environment and demonstrates adaptability and sponsors continuous learning
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach
Responsibilities
- Doctor of Optometry degree and current state optometry license (implied by scope of practice and clinical duties)
- Ability to perform comprehensive eye exams, prescribe treatments, and handle vision care within optometry scope per state board
- Knowledge of evidence-based care guidelines, diagnostic tests, and eye health education
- Compliance with healthcare regulations and vision center guidelines
- Part-time availability for vision center operations including administrative, retail, and patient care tasks
Skills
Optometry
Vision Care
Patient Engagement
Eye Exams
Visual Acuity
Refraction
Keratometry
Prescribing Medications
Contact Lens Care
Disease Management
Healthcare Regulations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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