Outside Membership Sales Rep. (remote with 50% travel)
BJ's Wholesale ClubSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Membership WarehouseIndustries
Requirements
- Assists management with supervision, assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicates and supports membership by providing information on types, programs, and benefits, processing memberships/upgrades/credit accounts, encouraging renewals, participating in sales/marketing events, maintaining documentation, and meeting membership goals
- Provides member service by acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service technology, handling transactions, and filling club pick-up orders
- Oversees assigned area by handling claims/returns, zoning, arranging merchandise, identifying shrink/damages, maintaining carts/flatbeds, assisting with transport, using cart retrieval equipment, and maintaining parking lot cleanliness
- Completes accounting records, files transactions/documentation, follows procedures, provides register funds, creates/interprets financial reports, assists investigations, prepares deposits/Cash Fund Transfers, investigates overages/shortages, and maintains confidentiality/accuracy
- Develops, communicates, and implements processes by collaborating with managers/coworkers/customers/partners, analyzing information, monitoring progress, and addressing improvements
- Demonstrates, promotes, and supports compliance with policies, procedures, ethics, and integrity by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, and assisting with corrections
- Leads/participates in teams by sharing resources/tools, determining needs/priorities, coordinating/executing assignments, providing feedback/support, ensuring timelines/quality, and modeling adaptation to change
- Respects the Individual: Embraces differences, creates belonging culture, provides opportunities for thriving, attracts talent, works as a team, builds relationships, communicates positively, strengthens team through development/mentoring/recognition
- Acts with Integrity: Maintains/promotes highest standards of integrity, ethics, and compliance, models behavior
Responsibilities
- Supervise associates in assigned area (assign duties, communicate goals/feedback, train on processes, guide on member service, resolve complaints per guidelines, ensure policy compliance, support Open Door Policy, participate in recruiting/hiring/scheduling/promoting/coaching/evaluating)
- Support membership growth (inform on types/programs/benefits, process memberships/upgrades/credits, encourage renewals, participate in sales/marketing events, complete marketing recaps/documentation, meet goals, promote Sam's Club value)
- Deliver member service (acknowledge/identify needs, assist purchases, locate merchandise, guide self-service tech, handle transactions/registers/self-checkout, fill pick-up orders)
- Oversee area operations (handle claims/returns, zone area, arrange/organize merchandise, identify shrink/damages, maintain carts/flatbeds availability, assist transport, use cart retrieval equipment, maintain parking lot cleanliness)
- Manage accounting tasks (complete records/files/transactions/documentation, follow procedures, provide register funds, create/interpret financial reports, assist investigations, prepare deposits/Cash Fund Transfers, investigate overages/shortages, maintain confidentiality/accuracy)
- Develop/implement processes (collaborate with stakeholders, analyze/apply information, monitor progress/results, identify/address improvements)
- Ensure compliance/ethics (explain/guide/demonstrate policies/procedures/standards, implement action plans, use Open Door Policy, assist management with ethical/compliance issues)
- Lead teams (share resources/tools, determine needs/priorities, coordinate/execute work, provide advice/feedback/support, ensure timelines/quality, model/adapt to change)
- Foster inclusive team culture (embrace differences, create belonging/support, develop/mentor, recognize contributions, build trusting relationships, communicate positively)
- Uphold integrity (model/promote ethics/compliance standards)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills or responsibilities are required for the Member Team Lead role?
The role requires skills in supervising associates, assigning duties, training on processes, providing member service, handling claims and returns, and completing accounting records.
What is the company culture like for this position?
The culture emphasizes compliance with company policies, the Open Door Policy, ethical standards, and supporting membership programs while resolving member issues according to guidelines.
What makes a strong candidate for the Member Team Lead position?
Strong candidates have experience in supervising associates, delivering excellent member service, handling financial and accounting tasks, and leading teams while promoting company values like the Open Door Policy.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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