Customer Service Supervisor
Colibri GroupSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Facility ServicesIndustries
Requirements
- Minimum of 2 years' experience in the commercial landscaping/exterior building maintenance and leading teams
- Proven leadership skills with the ability to facilitate required on the job training on processes, equipment usage and asset safety practices to ensure an injury free working environment
- Proficiency in utilizing technology (phones, tablets, laptops) for work order management and record-keeping
- Willingness and ability to perform landscaping tasks such as cutting grass, weed management, and other landscaping tasks with or without the use of specialized equipment
- Knowledge of planting, pruning techniques, and pest/disease management through chemical applications
- Experience in commercial exterior maintenance including irrigation, pressure washing, and exterior building/grounds maintenance
- Strong customer service orientation, with the ability to troubleshoot and prioritize work
- Commitment to upholding company policies, procedures, and standards of ethics, integrity, and safety
- High school diploma or equivalent
- Valid, state-issued driver’s license held for at least 3 years with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report
Responsibilities
- Lead a team of exterior service technicians
- Ensure exceptional service delivery and customer satisfaction
- Maintain exterior spaces to foster a safe and clean environment for customers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits does Walmart offer for this Lead Technician position?
Walmart offers competitive pay, performance-based bonus awards, health benefits including medical, vision, and dental coverage, financial benefits like 401(k), stock purchase, and company-paid life insurance, plus PTO, parental leave, short-term and long-term disability, and more.
Is this Lead Technician role remote or on-site?
This information is not specified in the job description.
What experience and skills are required for the Lead Technician position?
Candidates need a minimum of 2 years' experience in commercial landscaping/exterior building maintenance and leading teams, proven leadership skills for training on processes and safety, proficiency in technology for work order management, knowledge of landscaping tasks, irrigation, pressure washing, and strong customer service orientation.
What is the salary for this Lead Technician role?
The job description mentions competitive pay but does not specify a salary range.
What makes a strong candidate for the Lead Technician, Facility Services role?
A strong candidate will have at least 2 years of experience in commercial landscaping and exterior maintenance with team leadership, a valid driver's license with a clean record for 3+ years, a high school diploma, and hands-on skills in landscaping tasks, safety training, and customer service.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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