Team Lead (Compute Team)
NeonSalary not specified
Full Time
Junior (1 to 2 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to hire, train, and mentor hourly associates
- Skills in assigning duties, setting clear expectations, providing recognition, and communicating effectively
- Capability to recruit and develop qualified associates to meet staffing needs and company growth
- Proficiency in leading and developing teams through teaching, training, and active listening
- Experience touring stores, providing feedback (Tour-to-Teach), and collaborating on operations, technology, merchandising, and business objectives
- Knowledge of leading company transformation initiatives and implementing business solutions
- Adherence to One Best Way (OBW) service model and customer service standards
- Ability to manage customer service efforts, address complaints, and implement corrective action plans
- Skills in examining P&L statements, budgeting, forecasting, controlling expenses, and ensuring sales/profit goals
- Expertise in monitoring inventory, operational processes, and controlling shrink
- Knowledge of automation equipment operation, monitoring product flow, tending equipment, addressing freight flow, resetting equipment, and Lockout/Tagout procedures
- Ability to interact with computer-based interfaces, notify maintenance teams, and handle equipment failures
- Training skills for Micro Fulfillment Center (MFC) technology operators and Operations Team
- Support for Picking, Replenishment, and Staging operations, including tool-free maintenance, clearing faults, swapping components, resolving software errors, and incident escalation
- Participation in communication forums, documenting lessons learned, and recommending improvements
- Operational decision-making, including accept/reject on stock, implementing safety procedures, and MFC layout
- Proficiency in fulfilling pick-pack orders, using screens/dashboards, inspecting order status, diagnosing issues, re-introducing totes, escalating support, understanding Dematic/Walmart systems, Windows OS basics, and troubleshooting/exchanging equipment like shuttles
Responsibilities
- Provide supervision and development for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and recruitment
- Lead and develop teams via teaching, training, active listening, store tours, feedback, and collaboration on operations, technology, merchandising, and objectives
- Introduce and lead transformation initiatives, set expectations for business solutions, and communicate objectives
- Model customer service standards using OBW, manage customer service efforts, address needs/complaints, develop corrective plans, and lead process improvements
- Contribute to financial performance by evaluating P&L, managing budgeting/forecasting/expenses, monitoring inventory/operations, and implementing shrink control plans
- Monitor and assure automation equipment functionality, product flow, freight flow, resets, interfaces, maintenance notifications, and Lockout/Tagout execution
- Train MFC technology operators, guide Operations Team to minimize errors, and coach operations
- Support Picking, Replenishment, Staging; perform tool-free maintenance, fault clearing, component swaps, software error resolution, incident handling, and escalations
- Participate in communication forums, document lessons learned, and communicate improvements to MFC vendor
- Execute operational decisions, manage stock in refrigeration breakdowns, implement working/safety procedures and MFC layout, fulfill pick-pack orders, use dashboards, inspect orders, diagnose issues, re-introduce totes, escalate support, understand system flows, perform Windows troubleshooting, and exchange faulted equipment
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require on-site work?
This information is not specified in the job description.
What is the salary or compensation for this Inbound Coach role?
This information is not specified in the job description.
What key skills or experiences are required for this position?
The role requires skills in supervising and developing associates through hiring, training, and mentoring; leading teams with teaching and active listening; managing customer service and process improvements; handling financial performance including P&L analysis; and operating and maintaining automation equipment in a Micro Fulfillment Center.
What is the company culture like for this role at Walmart?
The culture emphasizes leadership development, clear communication of expectations, customer service excellence via the One Best Way model, team collaboration on store operations and business objectives, and process improvements for high-quality experiences.
What makes a strong candidate for the Inbound Coach position?
Strong candidates have experience in team leadership, associate training and mentoring, customer service management, financial oversight like P&L analysis, and hands-on knowledge of automation equipment and Micro Fulfillment Center operations.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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