(USA) Front End Coach at Walmart

Prosper, Texas, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
  • Proficiency in introducing and leading company change efforts, providing clear expectations and guidance for implementing business solutions, and communicating business objectives
  • Expertise in modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model), managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
  • Skills in driving financial performance and sales by reviewing/evaluating P&L statements, managing budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and implementing action plans to mitigate shrink and achieve sales/profit goals
  • Experience in providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and developing talent for staffing needs and company growth
  • Capability to coordinate/complete/oversee job-related activities by developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
  • Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing direction on business processes/practices
  • Commitment to "Respect the individual" principles: building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating impactfully, attracting/retaining/developing talent, recognizing contributions
  • Adherence to "Act with Integrity" principles: maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals (belonging, eliminating waste, local giving), acting selfless/humble/self-aware/honest/fair/transparent

Responsibilities

  • Lead and develop teams effectively by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on store operations/technology/business initiatives/merchandising/company direction, introducing/leading change efforts, providing expectations/guidance for business solutions, and communicating objectives
  • Model/demonstrate exceptional customer service (OBW model), manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality customer experience
  • Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise presentation/seasonal transitions/inventory/operations, and implementing action plans to mitigate shrink/achieve sales/profit goals
  • Provide supervision/development for associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, and developing qualified associates for staffing/growth needs
  • Coordinate/complete/oversee activities by developing stakeholder relationships, supporting plans/initiatives, identifying/communicating goals, building/measuring accountability/progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
  • Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, Open Door Policy, and guidance on business processes/practices
  • Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities, work collaboratively, build relationships, communicate to motivate/influence, attract/retain/develop talent, recognize contributions
  • Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, waste elimination, local giving), act selfless/humble/self-aware/honest/fair/transparent
  • Serve customers and members (inferred from incomplete section)

Skills

Key technologies and capabilities for this role

Team LeadershipTrainingCustomer ServiceP&L ManagementBudgetingForecastingMerchandisingInventory ManagementStore OperationsMentoringChange Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

Is remote work available for this role?

This information is not specified in the job description.

What key skills are needed for the Front End Coach role?

Key skills include leading and developing teams through teaching, training, and active listening; modeling exceptional customer service; driving financial performance by managing P&L, budgeting, and sales; and providing supervision, hiring, training, and mentoring associates.

What is the company culture like for this position?

The culture emphasizes building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel they belong, and promoting a belonging mindset.

What makes a strong candidate for this Front End Coach role?

Strong candidates excel in team leadership, customer service, financial management, associate development through hiring and mentoring, and fostering an inclusive workplace while ensuring compliance with company policies.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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