Director of Operations
Offchain LabsSalary not specified
Full Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, TechnologyIndustries
Requirements
- 7–10 years in digital capability development, digital operations management, or business development within a dot-com business, marketplace, or technology-driven organization
- Bachelor’s degree in Marketing, Engineering, or related field; MBA or equivalent strongly preferred
- Strong understanding of digital marketing metrics, customer funnel optimization, and P&L management
- Proven ability to lead through influence and drive alignment across cross-functional teams
- Success in integrating business strategy, technology, and customer experience to deliver measurable results
- Ability to translate complex business and customer needs into actionable digital capabilities that improve performance, engagement, and growth
Responsibilities
- Lead the development, governance, and prioritization of the digital capability roadmap, ensuring alignment with strategic business goals
- Partner with Product to define capability requirements that enhance customer experience and deliver measurable commercial impact
- Oversee program execution across stage gates, milestones, and budgets, ensuring accountability and progress toward the annual operating plan
- Monitor site and app performance, ensuring timely identification, reporting, and resolution of issues, bugs, and operational defects
- Own and maintain digital performance dashboards, tracking metrics across site experience, merchandising, marketing, sales, and membership operations
- Collaborate with business, technology, and merchandising partners to ensure digital readiness and flawless execution during key campaigns and commercial activations
- Integrate financial and business performance insights into capability planning to ensure investments drive sustainable growth and profitability
Skills
Digital Capability Roadmap
Digital Operations Management
Program Execution
Performance Dashboards
Customer Experience Optimization
Digital Marketing Metrics
Customer Funnel Optimization
P&L Management
Cross-Functional Collaboration
UX
Product Management
Engineering
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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