Account Management Operations Associate
ResortPassSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), and communicating/collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Skill in introducing and leading company change efforts, providing clear expectations and guidance for business solutions, and communicating business objectives effectively
- Experience modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model), managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Capability to drive financial performance and sales by reviewing/evaluating P&L statements, managing budgeting/forecasting/expense control, monitoring merchandise presentation/seasonal transitions/inventory flow/operational processes, and implementing action plans to mitigate shrink and achieve sales/profit goals
- Proficiency in providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting to meet staffing needs and company growth
- Ability to coordinate/complete/oversee job-related activities by developing stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability, measuring progress, addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning
- Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy, and providing direction on business processes/practices
- Commitment to "Respect the Individual" by building high-performing teams, embracing differences, creating belonging culture, working collaboratively, building relationships, communicating with impact, attracting/retaining/developing talent, and recognizing contributions
- Adherence to "Act with Integrity" by maintaining/promoting ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, creating belonging, eliminating waste, participating in local giving, and acting selflessly
Responsibilities
- Lead and develop teams effectively through training, active listening, store tours, feedback, communication, collaboration on operations/business initiatives, and guiding change efforts
- Model exceptional customer service, manage/support initiatives, resolve issues, develop action plans, and lead process improvements for high-quality customer experience
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandising/inventory/operations, and implementing plans to achieve goals and mitigate shrink
- Supervise and develop hourly associates via hiring, training, mentoring, duty assignment, expectation setting, recognition, belonging mindset promotion, and recruitment
- Coordinate/oversight job activities by maintaining stakeholder relationships, supporting initiatives, communicating goals, building accountability, measuring progress, addressing improvements, and promoting learning/adaptability
- Ensure compliance with policies/procedures, support mission/values/ethics via action plans, Open Door Policy, and guidance on processes/practices
- Build high-performing teams, embrace diversity, foster belonging, collaborate, build relationships, attract/retain/develop talent, and recognize accomplishments
- Maintain integrity/ethics/compliance, model values, ensure accountability, support regenerative goals, eliminate waste, engage in local giving, and act selflessly
Skills
Team Leadership
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Hiring
Training
Mentoring
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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