Account Management Operations Associate
ResortPassSalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, and active listening
- Experience in touring stores, providing feedback (Tour-to-Teach), and collaborating across associate levels on operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, set clear expectations, and guide implementation of business solutions
- Knowledge of modeling exceptional customer service using the One Best Way (OBW) service model
- Skills in managing customer service initiatives, resolving complaints/issues, and developing action plans for improvements
- Proficiency in reviewing P&L statements, budgeting, forecasting, expense control, merchandise presentation, inventory flow, and operational processes
- Experience in developing action plans to mitigate shrink and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and ensuring belonging/awareness/diversity
- Ability to coordinate job-related activities, build stakeholder relationships, identify goals, measure progress, and promote continuous learning/adaptability
- Commitment to ensuring compliance with company policies, procedures, ethics, integrity, and supporting the Open Door Policy
Responsibilities
- Lead and develop teams by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on store operations, and introducing company changes
- Model and demonstrate exceptional customer service standards, manage/support initiatives (e.g., store of the community, outreach), resolve customer issues, and lead process improvements
- Drive financial performance and sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise/inventory/operations, and implementing action plans for goals/shrink mitigation
- Provide supervision/development for hourly associates via hiring, training, mentoring, assigning duties, setting expectations, recognition, and recruiting for staffing/growth
- Coordinate/ complete/ oversee job activities by maintaining stakeholder relationships, supporting plans/initiatives, communicating goals, building accountability, measuring progress, and addressing improvements
- Ensure compliance with company policies/procedures, mission/values/ethics by implementing action plans and providing guidance on business processes
Skills
Team Leadership
Training
Customer Service
P&L Analysis
Budgeting
Forecasting
Merchandising
Inventory Management
Hiring
Mentoring
Store Operations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteStrategy & Operations Coach (VP+)
MentoSalary not specified
Full Time
Expert & Leadership (9+ years)
RemoteAssistant Manager, Acquisition
DraftKingsSalary not specified
RemoteOperations Development Program
SymboticSalary not specified
- Full Time
- Entry Level & New Grad
RemoteSupervisor, Field Operations Support
BrightseedSalary not specified
RemoteTeam Lead (Compute Team)
NeonSalary not specified
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
RemoteOperations Associate
0x LabsSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCustomer Operations Manager
1PasswordSalary not specified
RemoteSales Performance Coach
HometapSalary not specified