Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, providing feedback (Tour to Teach), communicating, and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Skill in introducing and leading company change efforts, providing clear expectations and guidance for implementing business solutions, and communicating business objectives effectively
- Experience modeling and demonstrating exceptional customer service standards using the One Best Way (OBW) service model, managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans for deficiencies, and providing process improvement leadership
- Capability to drive financial performance and sales by reviewing/evaluating P&L statements, managing budgeting/forecasting/expense control, monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Proficiency in providing supervision and development for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently, promoting a belonging mindset, recruiting, and developing talent to meet staffing needs and company growth
- Ability to coordinate, complete, and oversee job-related activities by developing/maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability, measuring progress, addressing improvements, demonstrating adaptability, and promoting continuous learning
- Knowledge of ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity through action plans, utilizing Open Door Policy, and providing direction on business processes/practices
- Commitment to "Respect the Individual" by building high-performing teams, embracing differences, creating belonging culture, providing thrive opportunities, working collaboratively, building relationships, communicating with impact/positivity, attracting/retaining talent, empowering/developing talent, and recognizing contributions
- Adherence to "Act with Integrity" by maintaining/promoting integrity/ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals (positive impact, belonging, eliminating waste, local giving), and acting selflessly
Responsibilities
- Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores, providing feedback (Tour to Teach), communicating/collaborating on store operations, technology, initiatives, merchandising, company direction, introducing/leading change, providing expectations/guidance for business solutions, and communicating objectives
- Model/demonstrate exceptional customer service standards to associates via OBW model, manage/support customer service initiatives (e.g., community programs), ensure resolution of customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership for high-quality customer experience
- Drive financial performance/sales of designated store area by reviewing/evaluating P&L, managing/assisting budgeting/forecasting/expense control indexed to sales, monitoring merchandise presentation/seasonal transitions/inventory flow/operations, developing/implementing action plans to mitigate shrink and achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating consistently/effectively, promoting belonging mindset, recruiting/developing qualified associates for staffing needs/company growth
- Coordinate/complete/overssee job-related activities/assignments by developing/maintaining stakeholder relationships, supporting plans/initiatives for customer/business needs, identifying/communicating goals/objectives, building/measuring accountability/progress, identifying/addressing improvements, demonstrating adaptability, promoting continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity by implementing action plans, utilizing/supporting Open Door Policy, providing direction/guidance on applying in business processes/practices
- Build high-performing teams, embrace differences (people/cultures/ideas/experiences), create belonging culture where associates feel seen/supported/connected, create thrive/perform opportunities
- Work collaboratively, build trusting relationships, communicate with impact/energy/positivity to motivate/influence
- Attract/retain best talent, empower/develop talent, recognize contributions/accomplishments
- Maintain/promote highest integrity/ethics/compliance standards, model Walmart values, hold self/others accountable, support regenerative company goals (positive impact for associates/customers/members/world, belonging, eliminate waste, local giving), act selflessly/consistently
Skills
Team Leadership
Associate Training
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Store Operations
Hiring
Mentoring
Performance Feedback
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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