Auto IME Customer Service Admin
Blank StreetSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Ability to drive sales and financial performance through merchandising, pricing, inventory management, budgeting, forecasting, and assessing trends
- Skills in providing customer service, including acknowledging customers, identifying needs, assisting with purchases, resolving issues, promoting products, and maintaining a safe environment
- Knowledge of Auto Care Center and automotive products/services, including explaining them, training/certifying technicians, staging vehicles, and assisting workflow
- Capability to maintain the Auto Care Center, sales floor, and service area, including stocking/rotating merchandise, removing damaged goods, organizing displays, signing/pricing, securing merchandise, handling claims/returns, zoning, ordering supplies, and ensuring environmental/OSHA compliance
- Proficiency in coordinating job-related activities, developing stakeholder relationships, supporting plans, setting goals, measuring progress, identifying improvements, and promoting adaptability/learning
- Experience in supervising associates, including hiring, training, mentoring, assigning duties, providing recognition, and fostering a belonging mindset
- Commitment to ensuring compliance with company policies, supporting mission/values/ethics, utilizing Open Door Policy, and providing guidance on business practices
- Alignment with Walmart values: building high-performing teams, embracing differences, creating belonging, working collaboratively, attracting/retaining talent, maintaining integrity/ethics/compliance, acting selflessly/humble/honest, and serving customers/members with EDLP/EDLC focus
Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area by managing merchandise, pricing, inventory, budgeting, forecasting, and correcting deficiencies to meet goals
- Provide customer service and assistance, process requests/service orders per policies, explain products/services, train technicians, stage vehicles, and assist workflow
- Maintain the Auto Care Center, sales floor, and service area by stocking/rotating merchandise, cleaning/organizing displays, signing/pricing, securing items, handling claims/returns, zoning, ordering supplies, and monitoring for environmental disposal/OSHA compliance and safety
- Coordinate, complete, and oversee job-related activities by building stakeholder relationships, supporting initiatives, setting/measuring goals, addressing improvements, and promoting learning
- Supervise and develop associates through hiring, training, mentoring, assigning duties, recognition, and promoting belonging
- Ensure compliance with policies/procedures, support company mission/values/ethics via action plans and Open Door Policy guidance
- Build high-performing teams, embrace diversity, foster belonging, collaborate effectively, attract/retain/develop talent, model integrity/ethics, and prioritize customer service
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the salary range for the Auto Care Center Coach role?
This information is not specified in the job description.
Is this role remote or does it require on-site work?
This information is not specified in the job description.
What key skills are needed for the Auto Care Center Coach position?
Key skills include driving sales and financial performance, providing customer service, maintaining the Auto Care Center, coordinating job-related activities, and supervising associates.
What is the company culture like for this role?
The culture emphasizes building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and respecting the individual.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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