[Remote] RN Manager, Clinical Guide - Transitions of Care at Devoted Health

Arizona, United States

Devoted Health Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

  • Active RN license (compact/multi-state licensure preferred)
  • Minimum 2 years of direct patient care experience in care management, population health, or transitions of care (virtual preferred)
  • Minimum 2 years of people management experience, with a track record of team development and performance oversight
  • Experience managing licensed care management teams
  • Proven ability to drive clinical and operational outcomes through new initiatives and data-informed strategies
  • Comfort with reviewing, interpreting, and acting on performance data
  • Strong communication and collaboration skills, with a can-do attitude and a learning mindset

Responsibilities

  • Coach and support RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies
  • Identify workflow challenges, contribute to cross-functional problem-solving, and help standardize best practices across teams
  • Design and implement workflows, assessments, and protocols that improve efficiency and demonstrate patient impact
  • Provide ongoing support to RN Case Managers by assisting with escalated or complex patient needs; actively participate in clinical huddles and maintain a consistent presence in patient outreach efforts, dedicating at least 10% of time monthly to direct engagement
  • Develop onboarding and ongoing education experiences for new and existing staff
  • Collaborate with cross-functional leaders to align and optimize care coordination across programs
  • Meet regularly with the Senior Manager of TOC to review performance metrics, surface risks, and celebrate team successes

Skills

Key technologies and capabilities for this role

RN licensecare managementpopulation healthtransitions of carepeople managementteam developmentperformance oversightclinical outcomesoperational outcomesdata analysisperformance datacommunicationcollaboration

Questions & Answers

Common questions about this position

What license and experience are required for the RN Manager role?

An active RN license (compact/multi-state licensure preferred) is required, along with minimum 2 years of direct patient care experience in care management, population health, or transitions of care (virtual preferred), and minimum 2 years of people management experience managing licensed care management teams.

What are the key responsibilities of the TOC RN Manager?

Responsibilities include coaching and supporting RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies; identifying workflow challenges and contributing to cross-functional problem-solving; and designing and implementing workflows.

Is this a remote position?

The role involves virtual care delivery and prefers virtual experience in transitions of care, indicating it is likely remote, though not explicitly stated as such.

What is the company culture like at Devoted Health?

The culture emphasizes treating members like family, delivering compassionate care with integrity, building trust and innovation, and fostering high-quality care in a fast-paced, evolving environment.

What makes a strong candidate for this RN Manager position?

Ideal candidates are compassionate, solutions-driven, clinically strong, experienced in people management, thrive in fast-paced environments, and have a can-do attitude with strong communication and collaboration skills.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters
2017Year Founded
$2,194.5MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Comprehensive health plan
401(k) retirement plan
Generous vacation and holiday time
Lyra mental health resources
Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.
Potential regulatory changes affecting Medicare Advantage plans by CMS.
Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.
The company emphasizes preventive care with its Devoted Dollars rewards program.
Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.
The company expanded Medicare Advantage plans to eight new states in 2023.
Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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