Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, proper signing, inventory levels, cleanliness, assessing trends, stocking/rotation, displays, and securing high-shrink items
- Skills in leading and developing teams via teaching, training, active listening, touring stores, providing feedback, communicating/collaborating across levels, utilizing technology, introducing change, setting expectations, and communicating objectives
- Expertise in modeling exceptional customer service using the One Best Way (OBW) model, managing initiatives like store of the community/outreach, resolving issues, developing action plans, and providing process improvement leadership
- Proficiency in supervising and developing hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, communication, and recruiting for staffing needs
- Knowledge of loss prevention to control unexplained losses, improve profitability, set performance goals, build accountability, measure policy adherence, review variances, conduct audits, monitor trends, identify improvements, and train on controls
- Investigative skills to detect, deter, investigate, and resolve policy violations and criminal activities, including fraud investigations, evidence gathering, statements, case reports, courtroom testimony, and partnering with entities
- Ability to monitor safety and risk controls, supervise safety teams, identify accident trends, implement prevention solutions, observe practices, provide training, communicate plans, and oversee safety reviews
- Capability to manage facility-level training on asset protection, safety, claims, and receiving procedures, identify gaps, determine needs, and develop/deliver training
- Experience managing claims and receiving operations, ensuring policy/procedure compliance (e.g., cold chain, hazardous materials), timely processing of claims/deliveries, providing direction, and maintaining documentation
Responsibilities
- Drive sales by ensuring effective merchandise presentation, pricing, signing, inventory, cleanliness, trend assessment, stocking/rotation, displays, and securing merchandise
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback (Tour to Teach), communicating/collaborating on operations, technology, merchandising, initiatives, change efforts, expectations, guidance, and objectives
- Model and demonstrate customer service standards via OBW, manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans, and lead process improvements
- Provide supervision/development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, communicating consistently, ensuring awareness, and recruiting for staffing/growth
- Control merchandise loss and improve profitability by identifying/communicating goals, building policy accountability, measuring adherence, reviewing variances, conducting operational/pre-inventory reviews, auditing, monitoring trends, identifying opportunities, implementing corrections, and training on controls across stores
- Detect, deter, investigate, and resolve policy violations/criminal activities by investigating fraud/illegals, gathering evidence, taking statements, writing reports, providing testimony, and partnering with investigative entities
- Monitor safety/risk controls by ensuring effective safety programs, supervising safety teams, identifying accident trends, developing/implementing prevention solutions, observing practices, training on techniques, communicating plans, and overseeing reviews/improvements
- Manage training/execution of asset protection, safety, claims, and receiving procedures by reviewing policies/compliance (e.g., cold chain, hazmat), identifying gaps, determining needs, and developing/delivering training
- Manage claims/receiving by ensuring policy adherence, timely processing of claims (damaged/defective/returned/liquidated) and deliveries, providing direction on issues, and maintaining documentation
Skills
Merchandise Presentation
Inventory Management
Team Leadership
Customer Service
Associate Training
Loss Prevention
Store Operations
Performance Metrics
Community Outreach
Process Improvement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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