Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach)
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions; communicates business objectives effectively
- Models and demonstrates exceptional customer service standards using the One Best Way (OBW) service model
- Manages and supports customer service initiatives (e.g., store of the community and community outreach programs)
- Ensures customer needs, complaints, and issues are resolved; develops and implements action plans to correct deficiencies; provides process improvement leadership
- Reviews and evaluates P&L statements; manages budgeting, forecasting, and expense control indexed to sales
- Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Develops and implements action plans to mitigate shrink and achieve sales and profit goals
- Provides supervision and development for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, ensuring belonging, and recruiting
- Coordinates and oversees job-related activities by developing stakeholder relationships, supporting plans, identifying goals, building accountability, measuring progress, addressing improvements, and promoting adaptability and learning
- Ensures compliance with company policies, procedures, mission, values, ethics, and integrity; implements action plans; supports Open Door Policy
- Builds high-performing, diverse teams; embraces differences; creates culture of belonging and equitable opportunities
- Works collaboratively; builds trusting relationships; communicates with impact, energy, and positivity
- Attracts, retains, empowers, and develops diverse talent; recognizes contributions
- Maintains and promotes highest standards of integrity, ethics, and compliance; models Walmart values; holds accountable; supports regenerative goals
- Acts selfless, humble, self-aware, honest, and fair
Responsibilities
- Lead and develop teams through teaching, training, listening, store tours, feedback, communication, collaboration, change leadership, and objective setting
- Model exceptional customer service; manage customer service initiatives; resolve issues; develop action plans; lead process improvements
- Drive financial performance and sales by reviewing P&L, managing budgets/expenses, monitoring operations, mitigating shrink, and achieving goals
- Supervise and develop associates via hiring, training, mentoring, duty assignment, expectations, recognition, belonging, and recruitment
- Coordinate job activities with stakeholders; support plans; set and measure goals; address improvements; promote learning
- Ensure policy compliance, ethical standards, and mission alignment through action plans and guidance
- Embody leadership expectations: respect for individuals, collaborative work, talent development, integrity, and selfless action
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills are needed for the Asset Protection Operations Coach role?
Key skills include leading and developing teams through teaching, training, and active listening; driving financial performance by managing P&L statements, budgeting, and controlling expenses; and providing exceptional customer service using the One Best Way model.
What is the company culture like for this position?
The culture emphasizes respect for individuals, ensuring belonging, diversity awareness, open door policy, and adherence to company mission, values, standards of ethics, and integrity.
What makes a strong candidate for this role?
Strong candidates excel in supervising and developing associates through hiring, training, mentoring, and setting clear expectations, while demonstrating leadership in store operations, customer service, financial management, and compliance with company policies.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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