Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, proper signing, inventory levels, cleanliness, assessing trends, stocking/rotation, displays, and securing high-shrink items
- Skills in leading and developing teams via teaching, training, active listening, feedback (Tour to Teach), communication, collaboration, change management, setting expectations, and aligning with business objectives
- Expertise in modeling exceptional customer service using OBW model, managing initiatives (e.g., store of the community, outreach), resolving issues, developing action plans, and providing process improvements
- Proficiency in supervising and developing hourly associates through hiring, training, mentoring, assigning duties, recognition, consistent communication, and recruiting for staffing needs
- Knowledge of loss prevention to control unexplained losses, improve profitability, set goals, build accountability, measure policy adherence, review variances/inventories, conduct audits, monitor trends, and implement corrections
- Experience in detecting, deterring, investigating, and resolving policy violations/criminal activities, including fraud investigations, evidence gathering, statements, case reports, and courtroom testimony; partnering with investigative entities
- Capability to monitor safety/risk controls, supervise safety teams, identify accident trends, implement prevention solutions, observe practices, provide training, and oversee safety reviews
- Ability to manage facility-level training on asset protection, safety, claims, and receiving procedures; identify gaps, develop/deliver training
- Skills in managing claims/receiving operations, ensuring policy compliance (e.g., cold chain, hazmat), timely processing of claims/deliveries, providing direction, and maintaining documentation
Responsibilities
- Drive sales by ensuring effective merchandise presentation (e.g., pricing, signing, inventory, cleanliness, trends assessment, stocking, displays, securing merchandise)
- Lead and develop teams by teaching/training, listening, touring stores, providing feedback, communicating operations/business initiatives, leading change, setting expectations, and aligning teams with objectives
- Model/demonstrate customer service standards, manage/support initiatives, resolve customer issues, develop action plans, and lead process improvements for high-quality experiences
- Provide supervision/development for associates via hiring, training, mentoring, duty assignment, expectations/recognition, communication, and recruiting to meet staffing/growth needs
- Control merchandise loss and improve profitability by setting goals, building accountability, measuring policy adherence, reviewing variances/inventories, conducting audits/reviews, monitoring trends, identifying improvements, and training on controls
- Detect, deter, investigate, and resolve policy violations/criminal activities through fraud/illegal activity investigations, evidence gathering, statements, case reports, courtroom testimony, and partnerships
- Monitor safety/risk controls by ensuring safety programs, supervising teams, identifying trends, implementing accident prevention, observing practices, training associates, and overseeing reviews/plans
- Manage training/execution of asset protection, safety, claims, and receiving procedures; review compliance, identify gaps/needs, develop/deliver training
- Manage claims/receiving by ensuring policy/procedure adherence, timely processing of claims/deliveries, providing direction on issues, and maintaining documentation
Skills
Merchandise Presentation
Inventory Management
Team Leadership
Customer Service
Associate Training
Loss Prevention
Store Operations
Performance Metrics
Community Outreach
Process Improvement
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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