Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, proper signing, inventory levels, cleanliness, assessing trends, stocking/rotation, displays, and securing high-shrink items
- Skills in leading and developing teams via teaching, training, active listening, feedback (Tour to Teach), communication, collaboration, change management, and setting expectations
- Expertise in modeling exceptional customer service using the One Best Way (OBW) model, managing initiatives, resolving issues, and implementing action plans
- Proficiency in supervising and developing hourly associates through hiring, training, mentoring, assigning duties, recognition, and staffing to meet growth needs
- Knowledge of loss prevention, including setting performance goals, building accountability, measuring policy adherence, reviewing variances, conducting audits, monitoring trends, and implementing corrections
- Experience in detecting, deterring, investigating, and resolving policy violations and criminal activities, including fraud investigations, evidence gathering, statements, reports, and testimony
- Capability to monitor safety and risk controls, supervise safety teams, identify accident trends, provide training, and implement prevention plans
- Ability to manage facility-level training on asset protection, safety, claims, and receiving procedures, identifying gaps, and delivering training
- Skills in managing claims and receiving operations, ensuring policy compliance, timely processing, and documentation
Responsibilities
- Drive sales by ensuring effective merchandise presentation, pricing, signing, inventory, cleanliness, stocking, rotation, displays, and securing merchandise
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating operations and initiatives, leading change, and setting expectations
- Model and demonstrate customer service standards, manage initiatives (e.g., store of the community), resolve complaints, develop action plans, and improve processes
- Provide supervision and development for associates by hiring, training, mentoring, assigning duties, recognizing performance, communicating expectations, and recruiting for staffing needs
- Control merchandise loss and improve profitability by identifying goals, building accountability, measuring adherence, reviewing variances/inventories, auditing, monitoring trends, and implementing corrections across stores
- Detect, deter, investigate, and resolve policy violations and crimes by conducting investigations, gathering evidence, taking statements, writing reports, providing testimony, and partnering with entities
- Monitor safety and risk controls by ensuring safety programs, supervising teams, identifying trends, implementing solutions, observing practices, training on prevention, and overseeing reviews
- Manage training and execution of asset protection, safety, claims, and receiving procedures by reviewing compliance, identifying gaps, determining needs, and delivering training
- Manage claims and receiving by ensuring policy adherence, timely processing of claims/deliveries, providing direction on issues, and maintaining documentation
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills are required for the Asset Protection Operations Coach role?
Key skills include leading and developing teams, investigating fraud and policy violations, controlling merchandise loss through audits and inventory reviews, and ensuring safety and risk controls.
What is the company culture like for this position?
This information is not specified in the job description.
What makes a strong candidate for this Asset Protection Operations Coach role?
Strong candidates have experience in team leadership, loss prevention, conducting investigations, inventory control, and safety program management, with the ability to train associates and collaborate across levels.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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