Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to drive sales through effective merchandise presentation, including accurate pricing, signing, inventory levels, cleanliness, assessing trends, stocking, rotation, displays, and securing high-shrink items
- Skills in leading and developing teams via teaching, training, active listening, touring stores, providing feedback, communicating across levels, utilizing technology, introducing changes, setting expectations, and aligning with business objectives
- Expertise in modeling exceptional customer service using the One Best Way (OBW) model, managing initiatives like store of the community, resolving issues, developing action plans, and leading process improvements
- Proficiency in supervising and developing hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, communication, and recruiting to meet staffing needs
- Knowledge of loss prevention to control unexplained losses, improve profitability, set performance goals, build accountability, measure policy adherence, review variances, conduct audits, monitor trends, identify improvements, and train on controls
- Capability to detect, deter, investigate, and resolve policy violations and criminal activities, including fraud investigations, evidence gathering, statements, case reports, courtroom testimony, and partnering with investigative entities
- Experience in monitoring safety and risk controls, supervising safety teams, identifying accident trends, implementing prevention solutions, observing practices, providing training, and overseeing safety reviews
- Ability to manage facility-level training on asset protection, safety, claims, and receiving procedures, identifying gaps, determining needs, and delivering training
- Skills in managing claims and receiving operations, ensuring policy compliance (e.g., cold chain, hazardous materials), timely processing of claims and deliveries, providing direction on issues, and maintaining documentation
Responsibilities
- Drive sales by ensuring effective merchandise presentation, pricing, signing, inventory, cleanliness, trend assessment, stocking, rotation, displays, and securing merchandise
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback (Tour to Teach), communicating on operations, technology, merchandising, changes, setting expectations, and aligning teams with objectives
- Model and demonstrate customer service standards, manage initiatives (e.g., community outreach), resolve customer issues, develop action plans, and lead process improvements for high-quality experiences
- Provide supervision and development for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, communicating consistently, and recruiting to meet staffing and growth needs
- Control merchandise loss and improve profitability by setting goals, building accountability, measuring policy adherence, reviewing variances/inventory, conducting audits/reviews, monitoring trends, identifying improvements, and training on controls across stores
- Detect, deter, investigate, and resolve policy violations and crimes by investigating fraud/illegal activities, gathering evidence, taking statements, writing reports, providing testimony, and partnering with entities
- Monitor safety and risk controls by ensuring safety programs, supervising teams, identifying trends, implementing prevention solutions, observing practices, training on techniques, communicating plans, and overseeing reviews
- Manage training and execution of asset protection, safety, claims, and receiving procedures by reviewing compliance, identifying gaps, determining needs, and developing/delivering training
- Manage claims and receiving by ensuring policy adherence, timely processing of claims/deliveries, providing direction on issues, and maintaining documentation
Skills
Merchandise Presentation
Inventory Management
Team Leadership
Customer Service
Associate Training
Loss Prevention
Store Operations
Performance Metrics
Policy Enforcement
Community Outreach
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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