Project Manager

Employment Type: Full-Time

Position Overview

PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. As a founder-led and privately held organization, we empower our employees to innovate and shape the future of healthcare. Our platform serves over 30,000 provider organizations, impacting millions of lives. We reinvest significantly in research and development, providing our employees with the resources to make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter, human-first healthcare future, accelerated by AI. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making, enhancing collaboration and improving outcomes.

Reporting to the leadership team of Professional Services, the Project Manager will manage internal and external resources to deliver professional service engagements successfully and with quality outcomes. The Project Manager works closely with internal and external stakeholders to understand customer business requirements and drives the implementation of software solutions. Acting as an informal leader of the delivery team, they serve as the primary contact for stakeholders, providing project status reporting, expense management, risk identification and mitigation, and aligning customer acceptance of deliverables.

Key Responsibilities

• Analyzes scope, creates project plans, and manages, monitors, and controls multiple externally facing customer implementations of our software.
• Executes project budgets, team resources, communications, and project plans to deliver on time, on budget, and within scope.
• Anticipates and addresses barriers to project success.
• Identifies and resolves risks and issues in a timely manner.
• Escalates concerns to the project team and senior management when appropriate.
• Acts as the primary interface to client business units during all phases of the project.
• Leads formal presentations to internal and external stakeholders in a clear, concise, and explicit manner.
• Executes established SOPs and administrative responsibilities within expected timeframes.
• Influences the impact of project deliverables on financials (revenue recognition).
• Demonstrates a strong understanding of business acumen for change management purposes.
• Leads a portfolio of mid-sized projects with some complexity.
• Collaborates with the project team to meet customer objectives and desired outcomes while delivering a quality customer experience.

Minimum Qualifications

• Previous experience with Project Management, including Scope, Financial, Schedule Management, Risk Mitigation, Change Management, and 360 Communication.
• Strong leadership and relationship-building capabilities, with the ability to negotiate with and influence others to drive successful project outcomes.
• Ability to engage in difficult conversations.

Company Information

At PointClickCare, our mission is simple: to help providers deliver exceptional care. We are a leading health tech company, founder-led and privately held. We empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

We are recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures. We offer flexibility, growth opportunities, and meaningful work.

To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.