UpMarket CX Sales and GTM Leader - Contact Center

Employment Type

Full time

What You Can Expect

We are seeking a dynamic and experienced Manager to form a team of Account Executives purely focused on the Customer Experience (CX) space. This role is pivotal in driving the success of our contact center platform by focusing on greenfield opportunities, which involve developing new business areas and expanding our market presence. The role will specifically target accounts with more than 250+ contact center agents.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Leading and managing a team of Account Executives, providing guidance, support, and motivation to achieve sales targets and business objectives.
• Developing and implementing strategies to identify and capitalize on Greenfield opportunities, ensuring the growth and expansion of our contact center platform.
• Driving a high level of discipline around pipeline management and forecasting.
• Leveraging solution selling techniques to drive measurable outcomes for productivity gains.
• Collaborating with cross-functional teams to align sales strategies with overall business goals and ensure seamless execution of initiatives.
• Monitoring and analyzing market trends, customer needs, and competitive landscape to inform strategic planning and decision-making.
• Preparing and presenting regular reports on team performance, sales metrics, and market insights to senior management.
• Fostering a culture of continuous improvement, encouraging innovation and the adoption of best practices within the team.

What We're Looking For

• 7+ years of proven experience in a leadership role within a contact center or sales environment, with a focus on greenfield opportunities.
• Strong understanding of the contact center industry and market dynamics.
• Extensive experience in individual prospecting, working closely with Business Development, and leveraging Account-Based Marketing (ABM).
• Proficiency in leveraging tools such as Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo.
• Excellent leadership, communication, and interpersonal skills.
• Able to think strategically and execute effectively in a fast-paced environment.

Salary Range or On Target Earnings

• Minimum: $227,500.00
• Maximum: $508,400.00

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Application Window

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 08/11/25

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.