UKI AV Support Senior Analyst at Accenture

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, ConsultingIndustries

Requirements

Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria
Act as an AV Cyviz subject matter expert (SME)
Have a basic understanding of the capital spend associated with AV technology, including Depreciation and Interest and asset write offs
Maintain an active curiosity in AV technology (both present and upcoming)

Responsibilities

Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk
Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution
Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required
Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements
Perform PC upgrades using defined internal processes, including data backups and restore
Provide IT support for events such as new joiner inductions, VIP meetings and other events where required
Act as the dedicated point of contact for selected premium support customers
Support internal bespoke support environments where requested
Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant
Assist Technology Support infrastructure team as on-site point of contact for remote hand support requirements
Act as a technical resource for key technology projects when required
Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals
Ensure dynamic and innovative use of the Cyviz AV installations for business as usual and special events
Provide ongoing support of the Cyviz Megascreen installations and associated environments
Create and maintain pre-event checklists for all AV enabled spaces
Proactively test and make sure all systems are online and operational
Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions
Ensure equipment is installed and managed according to its designated layout
Monitor speakers to ensure playback quality
Test and resolve equipment issues
Diagnose and correct media system problems
Send in equipment for repairs as needed
Clean audio and video equipment and store properly
Ensure the safe transfer and shipment of equipment
Maintain inventory of equipment
Liaise with the wider UKI LTS team for asset management policies and disposals
Work with the program and change function on capital spend matters
Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service
Assist in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies
Provide support for Events across the Ireland estate
Work closely with the wider LTS and Workplace teams ensuring effective relationships are built and maintained
Work with customer representatives

Skills

IT Support

Incident Management

Problem Management

Hardware Support

Software Support

PC Upgrades

Data Backup

Service Desk

Ticket Management

SLA Management

Escalation Handling

Incident Reporting

Trend Analysis

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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