Trust & Safety Manager
Serve RoboticsSalary not specified
- Full Time
- Junior (1 to 2 years)
$180,000 – $235,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer SoftwareIndustries
Requirements
Candidates should possess 7+ years of experience in Trust & Safety, Fraud, Risk, or similar operational risk roles, ideally at a tech platform or startup. Strong data fluency, including proficiency in SQL and spreadsheet software, is required, along with familiarity with Python, R, or similar scripting languages as a plus. Experience with LLM prompt engineering or deploying LLMs in operations or moderation workflows is also desired.
Responsibilities
The Trust & Safety Solutions Analyst will design and implement scalable, automated Trust & Safety workflows using in-house tools, third-party platforms, and LLM-based automation, building prototypes or scrappy technical solutions to assist the operations team in moving faster and smarter. They will rapidly analyze large-scale support and incident data to uncover abuse patterns, policy gaps, or emerging threats, translating these insights into actionable solutions. Furthermore, this role involves collaborating with Engineering, Policy, and Ops to develop feedback loops that transform frontline signals into model training data and detection heuristics, and anticipating and managing safety risks for new product and policy launches.
Skills
SQL
Python
R
LLM prompt engineering
Content moderation
Data analysis
Automation
Prompt engineering
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees