Trust & Safety Operations Analyst at OpenAI

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains, ideally in a global or high-growth tech environment
Deep domain expertise in one or more specialization areas: Content Integrity & Scaled Enforcement, Fraud & Scam Prevention, Privacy & Regulatory Compliance, Emerging Risk Operations, or Safety Response Operations
Familiarity with relevant legal, policy, and technical frameworks (e.g., GDPR, CCPA, DSA/OSA, EU AI Act)
Track record of scaling operations, building processes, and working cross-functionally to improve performance
Ability to leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact

Responsibilities

Handle and resolve high-priority cases in area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Partner with cross-functional teams to design and implement operational workflows, decision trees, and automation strategies
Build feedback loops from casework to inform product, engineering, and policy improvements
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards

Skills

Key technologies and capabilities for this role

Content ModerationFraud PreventionPrivacy ComplianceRegulatory ComplianceGDPRCCPAIncident ManagementAutomationVendor ManagementRisk OperationsScaled Enforcement

Questions & Answers

Common questions about this position

What is the salary for the Trust & Safety Operations Analyst role?

The salary is $235K.

Is this a remote position, or is office attendance required?

The role uses a hybrid work model requiring 3 days in the San Francisco office per week, with relocation assistance offered to new employees.

What skills or experience are required for this role?

The role requires senior-level experience specializing in areas like content integrity & scaled enforcement, fraud & scam prevention, privacy & regulatory compliance, emerging risk operations, or safety response operations, with skills in handling high-sensitivity workflows, incident management, investigations, and building scalable operational systems.

What is the team like at OpenAI for this position?

The Trust, Safety & Risk Operations teams safeguard products, users, and the company from abuse, fraud, scams, and risks, operating at the intersection of operations, compliance, user trust, and safety while working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners.

What makes a strong candidate for this Trust & Safety Operations Analyst role?

Strong candidates are experienced senior-level analysts specializing in content integrity, fraud prevention, privacy compliance, emerging risks, or safety operations, with the ability to handle high-priority cases, perform in-depth investigations, act as incident managers, and build scalable workflows and automation.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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