Trust & Safety Investigator II at Turo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Car-sharing, MarketplaceIndustries

Requirements

Minimum 5+ years of Investigations, Trust and Safety, Fraud, or Risk Management experience
Ability to work weekends (one workday on Saturday or Sunday)
Ability to work in a fast-paced environment, drive and embrace change
Superb and dynamic communication, interpersonal, and investigative skills
Commitment to high responsiveness and availability; strong ability to prioritize
Can quickly adapt to new technology and systems (experience with Kustomer, CRM systems, Google Docs, MS Office preferred; Mac expertise is a plus)
Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
BA/BS or work equivalent required
Relationships with Canadian law enforcement agencies (asset)
Legal or law enforcement experience (bonus)
Fraud investigations experience (bonus)

Responsibilities

Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
Provide outstanding support to the valued members of the Turo community in Canada
Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
Communicate case developments, trends, and other insights to team and management to drive continuous improvement
Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
Assume responsibility for special projects assigned by management and contribute to colleagues’ projects
Work a 4 days on / 3 days off schedule (10-hour shifts) with one work day falling on a Saturday or Sunday

Skills

investigations

trust and safety

fraud prevention

risk management

analytical skills

communication

case management

interviews

risk signals analysis

law enforcement liaison

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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