trener at Santander

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum 1.5 years of experience in Biuro Zdalnej Współpracy z Klientem Indywidualnym / Biurze Zdalnej Współpracy z Klientem w Kanałach Digital
Knowledge of new technologies and IT solutions
Familiarity with banking law and EU regulations
Knowledge of the financial and insurance services market
Strong ability to build broad relationships with internal and external clients
Ability to build positive relationships with employees, notice and respond to their needs
Strong sales skills and negotiation skills
Ability to make independent decisions
Very good self-organization skills
Strong goal orientation
Ability to effectively motivate, coach, and develop employees

Responsibilities

Preparing and conducting trainings, workshops, and Academies for advisors
Preparing training materials, ensuring their update and adaptation to the training topic
Ensuring the quality of conversations conducted by advisors in customer service teams
Developing advisors' service and sales skills
Collaborating with other Bank units to ensure consistency and effectiveness of actions
Realizing tasks in a way that minimizes operational risk
Participating in achieving unit goals through maintaining high substantive knowledge of employees and their adherence to customer service standards
Participating in the development of service and sales techniques and methods, actively contributing to the development of advisors' communication skills

Skills

Key technologies and capabilities for this role

Customer SupportDigital ChannelsBanking LawFinancial ServicesInsuranceSales SkillsNegotiationCoachingEmployee DevelopmentTraining Delivery

Questions & Answers

Common questions about this position

What employment type and contract details are offered?

This is a part-time position with an employment contract (first one for 7 months) and full-time work (simultaneous employment at the bank and outsourcer).

Is this role remote or hybrid, and where is the office?

The position offers hybrid work model with the office located in Warsaw at pl. Europejski 3A.

What are the key required skills and experience for this role?

Minimum 1.5 years experience in Remote Client Collaboration Office for Individual/Corporate Clients in Digital Channels, knowledge of new technologies and IT solutions, familiarity with banking law and EU regulations, market knowledge of financial and insurance services, strong relationship building, sales and negotiation skills, independent decision-making, organization, goal orientation, motivation and coaching abilities.

What is the company culture like at Santander?

The company values relationships with people, best quality service in the financial sector, diversity among employees, and believes everyone can bring a unique perspective.

What benefits are provided for this position?

Benefits include private medical care Medicover (with option to purchase dental package) and a cafeteria system with points to exchange for activities.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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