Treatment Plan Coordinator at Promise

Howell, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, HealthcareIndustries

Requirements

Dental experience required
Excellent written and oral communication skills
Ability to work a multi-line phone system and utilize computer applications
Professional and compassionate demeanor
Enthusiastic and outgoing personality
Willingness to go above and beyond to ensure patient satisfaction

Responsibilities

Act as patient concierge, building trust through a caring and service-oriented attitude
Make welcome calls to new patients, answer initial questions, and set expectations for their first visit
Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow
Present and explain all treatment plans, including out-of-pocket costs, to patients
Assist patients with payment plans, including Care Credit options, and ensure effective communication regarding financial options
Check patients in and out, schedule and confirm appointments, and handle patient paperwork (charts, referrals, appointment cards, etc.)
Maintain control of all patient payments and insurance statements, reinforce office financial policy, and ensure payments are current
Prepare financial treatment plans and present them to patients
Coordinate financial arrangements with patients, offering payment options
Assist in identifying, alerting front desk, and collecting previous balances and current copays
Perform miscellaneous job-related tasks as assigned

Skills

Key technologies and capabilities for this role

Dental ExperienceCommunication SkillsMulti-line Phone SystemComputer ApplicationsPatient ConciergeTreatment Plan PresentationFinancial CounselingPayment ProcessingAppointment SchedulingCustomer Service

Questions & Answers

Common questions about this position

What is the salary for the Treatment Plan Coordinator position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this role?

Required skills include dental experience, excellent written and oral communication skills, ability to work a multi-line phone system and utilize computer applications, professional and compassionate demeanor, enthusiastic and outgoing personality, and willingness to go above and beyond for patient satisfaction.

What is the work environment like at ProSmile?

The role is within a growing practice with a great team, fostering an engaging and supportive work environment. ProSmile offers training opportunities for career growth.

What makes a strong candidate for the Treatment Plan Coordinator role?

A strong candidate will have dental experience, excellent communication skills, computer competency, and a professional, compassionate, enthusiastic personality with a dedication to patient satisfaction.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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