Trax Analyst at Allegiant Air

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Aviation, AirlinesIndustries

Requirements

Bachelor’s Degree in Engineering, Finance, Business, or Computer Science (combination of education and experience considered)
Minimum one (1) year of experience with Trax MRO or general MRO processes
Good functional knowledge of maintenance, repair, and operation (MRO) processes
Experience performing configuration changes within Dev/Test environments; test, move configuration changes up the environment stack after tested and approved
Experienced at troubleshooting and documenting reported issues, classifying types of issues, and escalating issues as necessary
Comfortable with communicating current and future processes with all parties
Able to work independently, as well as perform as part of a team with a common goal of delivering effective results
Proficient with use of computers and Microsoft Office applications (Word, Excel, PowerPoint)
Ability to read, write, and speak English to receive and understand instructions, directives, ensure safety, and interact with customers
Ability and willingness to travel as required
Authorized to work in the US as defined by the Immigration Act of 1986
Must pass a Criminal Background Check
Preferred Requirements
One year of experience in airlines
Experience with Trax eMRO and/or Trax legacy systems
Good understanding of Trax transcodes and switch configurations
Knowledge of a general technical field such as engineering, materials, and aircraft records
Experience with ticket management systems, such as Jira
A team player who will contribute ideas and solutions
Strong communication skills
Strong analytical and problem-solving skills
Detail oriented

Responsibilities

Maintain configuration-change tracking and documentation control for concepts of operation, requirements identification, system definition, system design review, performance monitoring tools, and production software
Assist with management and prioritization of backlog items
Analyze changes to product specifications to determine the effect on the end product and users
Determine and prepare documentation necessary for change control
Collaborate with business users to understand and document the problem space
Document current and desired business process
Document requirements and expected outcome
Collaborate with functional SMEs to troubleshoot, classify type of issue, and recommend solutions
Thoroughly test changes, considering downstream and cross-system impact
Create and monitor vendor support tickets through completion
Coordinate testing with business users and other production support teams
Create training documentation and user guides
Assist in educating business users for proper business processes
Build strong relationships with business users and other support teams, fostering collaboration and teamwork, and assist with change requests to meet the needs of the business
Model Allegiant's customer service standards in personal actions and when providing direction
Other duties as assigned

Skills

Trax MRO

MRO processes

Configuration changes

Troubleshooting

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Requirements gathering

User training

Process documentation

Allegiant Air

Low-cost airline for leisure travel

About Allegiant Air

Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline uses an all-jet fleet and offers low fares, making air travel affordable. In addition to flights, Allegiant provides travel-related products like hotel rooms, rental cars, and entertainment tickets, which can be purchased through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to operate over 350 routes across the United States with a fleet of more than 92 aircraft. The company focuses on providing value and convenience for leisure travelers, offering both individual flight tickets and bundled vacation packages that include various travel services.

Las Vegas, NevadaHeadquarters

1999Year Founded

$746MTotal Funding

IPOCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Employee Stock Purchase Plan

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Competition from other ultra-low-cost carriers like Avelo Airlines may impact market share.

Rapid route expansion may strain operational resources and affect service quality.

Reliance on seasonal routes could lead to inconsistent revenue streams during off-peak seasons.

Differentiation

Allegiant Air connects small cities to premier leisure destinations with low-cost fares.

The airline offers bundled travel packages, including hotels and rental cars, for convenience.

Allegiant's all-jet fleet ensures high efficiency and reliability in operations.

Upsides

Increased demand for domestic leisure travel boosts Allegiant's bookings by 15% in 2023.

The 'workcation' trend could increase demand for Allegiant's bundled travel packages.

Allegiant's route expansion in 2025 introduces 44 new nonstop connections.

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