CVS Health

Case Management Coordinator- Field- Northern Bluegrass Region KY

Kentucky, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Requirements

A Bachelor's degree or a non-licensed master's level clinician is required, with a degree in a relevant field. A minimum of 6 months of experience in foster care, juvenile justice systems, adoption assistance, behavioral health services, trauma-informed care, ACEs, crisis intervention, or applicable evidence-based practices for Kentucky SKY populations is mandatory. Preferred qualifications include 3+ years of experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling, and 1+ year of MCO experience. Candidates must reside in a county within the Northern Bluegrass Region of Kentucky (Boone, Bourbon, Campbell, Carroll, Gallatin, Grant, Harrison, Kenton, Nichols, Owen, Pendleton, and Scott), possess reliable transportation, and have flexibility to work beyond standard business hours, including evenings and weekends, to serve children and families.

Responsibilities

The Case Management Coordinator will utilize critical thinking and professional judgment to support the case management process, aiming to improve member healthcare outcomes through advocacy, collaboration, coordination, support, and education. This involves evaluating member benefit plans and available programs, identifying high-risk factors, and implementing proactive interventions. The role includes coordinating wellness care plan activities, monitoring member needs, and consulting with case managers, supervisors, Medical Directors, and other health programs to overcome barriers. Responsibilities also encompass identifying and escalating quality of care issues, negotiating for necessary options and services, utilizing motivational interviewing skills for member engagement, and empowering members to make informed healthcare and lifestyle choices. The coordinator will ensure compliance with regulatory and accreditation guidelines, company policies, and procedures through diligent documentation and case management processes. This is a telework position requiring 80-90% in-state travel within the assigned region, with occasional travel to Louisville for meetings and training.

Skills

Case Management
Healthcare
Member Advocacy
Collaboration
Coordination
Care Management Tools
Critical Thinking
Professional Judgment
Benefit Plans
Internal Programs
External Programs
Reliable Transportation

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.

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