Job Description: Multilingual Project Manager

Employment Type: Full Time

About Us

Canary Technologies is revolutionizing the hospitality industry with modern software powered by our hospitality-specific AI platform. Over 20,000 hoteliers in 90+ countries rely on Canary to enhance their operations and guest experiences. Leading hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary for delivering tangible results.

Canary has been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by prominent Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners. Join us in shaping the future of hospitality!

About the Role

We are seeking a skilled Multilingual Project Manager to oversee and optimize translations across our extensive 35+ language hospitality platform. This role is pivotal, focusing on people, process, and the quality of translations. You will collaborate with language experts, leverage your deep understanding of web internationalization (i18n), manage translation files, and define tasks for developers.

You will inherit a system with existing translation gaps and are expected to establish a streamlined operation within six months. This will involve integrating expertise from your network of language professionals and implementing efficient processes for rapid translation updates as new features are released. Your goal is to ensure a seamless and culturally appropriate user experience, eliminating issues like backward reading text, UI-breaking words, or unnatural phrasing. You understand that effective localization is invisible, making users feel at home.

You will partner closely with developers and designers, providing crucial insights on text formatting, Right-to-Left (RTL) languages, and line-breaking words. Most importantly, you will work with native speakers to ensure linguistic accuracy and natural phrasing. If you have a passion for linguistic nuances and excel at building scalable processes, we want to hear from you.

Responsibilities

• Build and manage a network of trusted translators and language reviewers.
• Design quality workflows to identify and correct cultural missteps before they reach customers.
• Create style guides that ensure natural-sounding translations for terms like "Check-in" in Thai, Arabic, and German.
• Coordinate developer efforts where necessary and perform direct translation changes using a translation management system (Lokalize preferred).
• Leverage AI-based translation approaches, including Large Language Models (LLMs), to achieve optimal results.
• Act as the advocate for international users in product discussions.

Qualifications

• 3+ years of experience managing localization for consumer software products.
• Proven vendor management skills with translation agencies and freelancers.
• A track record of shipping products that are culturally adapted, not just translated.
• Experience in building effective quality review processes.
• Desirable: Professional fluency in English and at least one other language.

Additional Benefits

We are committed to making Canary a fun and engaging workplace. Our benefits include:

• Canary Days: Company-wide days off each month to ensure ample time for rest and recharge, providing at least one extended weekend or day off.
• Self Improvement Club: Monthly meetings to share personal goals, with a dedicated budget for purchases that support achieving these goals.
• Professional Development Chats: Budget allocation to foster cross-functional professional development conversations across the organization.
• Travel Reimbursement: Stipend provided for team members to visit our offices in New York, San Francisco, or Dallas, allowing for collaboration and exploration of new cities.
• Personal Travel Reimbursement: Credit towards stays at hotels that partner with Canary.

Canary Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, or any other characteristic.