Product Localisation Lead

Position Overview

• Location Type:
• Job Type: Full-time
• Salary:

Kraken is a technology company focused on creating a smart, sustainable energy system, powering innovative global developments in energy. Our operating system for energy is transforming the industry worldwide, optimizing renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences.

Company Information

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

About Kraken Customer

Kraken builds the most AI-driven, innovative, forward-thinking platform for energy management. This includes optimizing resources, delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications.

Our Technology Platform

Our tech platform is licensed to support over 50 million customer accounts in 17 countries, with a goal to serve 100 million globally by 2027.

The Team

The Markets group owns the components of Kraken that require configuration based on the particularities of a given market. This includes a broad understanding of the regulatory environment, relevant languages, and the intricacies of operating in the electricity, gas, and other utility industries in various countries. This is a complex and technical area with a high degree of regulatory compliance required in each market.

The Role

You’ll be joining as a Localisation Expert in the Markets group. Your focus will be on improving and running a playbook to guide engineering and product teams on the updates and additional work needed for Kraken to perform best in new regions.

Responsibilities

• Collaborate with Tagg Jefferson, the VP of Markets, to establish new market priorities and understand when new discovery efforts need to occur.
• Develop a clear and repeatable playbook, in collaboration with all relevant technical and delivery teams, for gathering market-specific information.
• Become a central point of contact for all localisation-related questions, ensuring discovery of information about a given market is simple and easy.
• Work asynchronously with international teams across the globe.
• Understand from Sales and Business Development teams upcoming market expansions and any priority shifts.
• Refine questions for product groups and teams to answer regarding new markets.
• Engage with internal knowledge experts to gather information.
• Liaise with external consultants and clients to guide teams.
• Run training sessions for mission and delivery teams operating in new markets.
• Compile and distribute collected market details to all interested stakeholders.

Requirements

• Applicants will be expected to be comfortable with travel.
• Applicants will likely be operating in multiple languages.
• Significant written and verbal communication skills are required to collect disparate pieces of information about a market and to cleanly compile and distribute this information to internal teams in a timely manner.