Transitional Care Manager, Behavioral Health at CVS Health

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Ability to work in OKC or Tulsa metro areas (hybrid position)
Adherence to CMS, state-specific, and NCQA compliance criteria related to Transitions of Care
Capability to conduct clinical assessments and medical record reviews post-ED visit or observation stay
Skills in triaging patients to determine appropriate follow-up care, including medication reconciliation and scheduling appointments
Experience engaging with inpatient physicians, case managers, medical directors, hospitalists, and Utilization Management teams
Proficiency in maintaining real-time and accurate records in CVS Health’s internal inpatient platform
Ability to evaluate patient status, identify barriers to care, and coordinate resources across care settings

Responsibilities

Manage members through transitions of care, either face-to-face in facilities or telephonically, within a defined geographical area and care setting
Advocate for the member throughout the care continuum to ensure access to resources and resolution of barriers to care
Identify opportunities for improved program workflows, increased internal/external partnerships, and higher quality member care
Maintain real-time and accurate records of member status through care transitions in CVS Health’s internal inpatient platform
Evaluate patient status post-ED visit or observation stay through clinical assessment and medical record review
Triage to determine appropriate follow-up care and next steps, including reviewing medication lists and scheduling follow-up appointments
Engage directly with inpatient physicians, case managers, medical directors, and hospitalists to facilitate safe and timely discharge and appropriate follow-up
Coordinate with Utilization Management team to review records, ensure appropriate length of stay, and identify discharge barriers
Assist Utilization Management with access to external medical records when needed
Establish relationships and inform patient/family of condition, plan of care, discharge instructions, medication reconciliation, UM determinations, financial info, LTC potential, and PCP follow-up importance
Conduct structured clinical assessments to identify post-discharge needs (medications, specialist appointments, home health, DME, caregiver support, social determinants of health)
Follow program procedures for documenting and tracking transitions interventions
Address post-discharge needs directly or via collaboration with team members
Communicate and coordinate with internal stakeholders to identify needs

Skills

Key technologies and capabilities for this role

Transitions ManagementDischarge PlanningPatient AdvocacyCare CoordinationInterdisciplinary CollaborationBehavioral HealthTelephonic CareReadmission PreventionResource Utilization

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This position is hybrid and recruiting for candidates available to work in the OKC or Tulsa metro areas.

What are the key responsibilities of the Transitional Care Manager role?

Key responsibilities include managing members through transitions of care face-to-face or telephonically, advocating for members, identifying workflow improvements, maintaining records, adhering to compliance criteria, evaluating post-ED status, triaging follow-up care, and coordinating with inpatient and utilization management teams.

What is the employment type for this position?

This is a full-time position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this role?

Strong candidates have experience in transitions of care management, clinical assessment, discharge planning, interdisciplinary collaboration, and working with members in behavioral health across settings like ED, hospitals, and clinics.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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