Training Specialist - Customer Service at Accurate Background

Thane, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Background Screening, Customer ServiceIndustries

Requirements

5+ years of experience with training delivery or public speaking in a corporate or classroom-like setting
Excellent knowledge of Microsoft Office Suite including SharePoint and other Office 365 applications
Excellent consulting skills (e.g., critical thinking, problem solving, decision making, and influencing)
Experience with presentation, composition, and facilitation skills
Proven organizational skills
Proven ability to manage multiple high priority projects
Ability to interpret data and organize it visually and creatively
Experience with LMS (SCORM) or CMS
Able to gather, process feedback and implement change quickly
Willingness to understand Accurate’s business model and product suite
Proven leadership ability
Proactive self-starter
A desire to grow personally and professionally
Analytical skills
Demonstrates Candor in work relationships
Displays passion for the work they do and maintains a positive attitude
Ability to be agile in a fast-paced environment
Exhibits disciplined freedom to reach goals
Comfortable creating PowerPoint presentations and other visual aids
Comfortable with LMS tools and recording audio for voiceovers

Responsibilities

Facilitation of training content both in-person and via webinar or video conference
Act as a liaison for various business units to address and support global training needs
Develop and build engaging and effective training solutions
Author and administer educational materials, including online training modules, training manuals, workbooks, videos, infographics, and job-aids
Maintain the content for existing training programs by staying up to date on process changes and technology improvements
Form positive and productive partnerships with subject matter experts and transfer that knowledge to trainees of varying backgrounds and skillsets
Designing and creating measurable benchmarks for training programs such as quizzes or games to reinforce learning
Create and maintain training records including rosters, scorecards, and signoffs
Analyze data related to the training program to create reports and recaps for the leadership teams
Collaborate with internal clients to analyze and provide instructor-led and blended learning solutions
Analyze the success of Accurate’s Customer Service training curriculum and develop new content when needed
Edit existing published content in the LMS

Skills

Key technologies and capabilities for this role

Training FacilitationCourse DevelopmentInstructional DesignBlended LearningWebinar DeliveryTraining Content CreationOnline ModulesTraining ManualsJob AidsData AnalysisLearning MetricsAdult Learning

Questions & Answers

Common questions about this position

What experience is required for the Training Specialist role?

Candidates need 5+ years of experience with training delivery or public speaking in a corporate or classroom-like setting.

What key skills are needed for this position?

Required skills include excellent knowledge of Microsoft Office Suite including SharePoint and Office 365, consulting skills like critical thinking and problem solving, presentation and facilitation skills, proven organizational skills, and ability to manage multiple projects and interpret data.

Is this a remote or in-person position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Training Specialist position?

A strong candidate has 5+ years in training delivery, expertise in Microsoft Office Suite and LMS tools, strong consulting and facilitation skills, and the ability to manage projects and analyze data while building partnerships with subject matter experts.

Accurate Background

Customized background screening and drug testing

About Accurate Background

Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.

Irvine, CaliforniaHeadquarters

1997Year Founded

$4.9MTotal Funding

EARLY_VCCompany Stage

Consulting, Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from startups may erode Accurate Background's market share.

Rapid AI advancements in HR tech could outpace Accurate Background's current capabilities.

Multiple acquisitions may lead to integration challenges and operational inefficiencies.

Differentiation

Accurate Background offers customized screening solutions tailored to specific client needs.

The company integrates seamlessly with various HR technologies and Applicant Tracking Systems.

Accurate Background provides comprehensive reports and interactive compliance services for safer hiring.

Upsides

Acquisitions of Orange Tree and VerifyNow expand services in the healthcare sector.

Partnership with Konfir enhances employment verification processes in the UK market.

Expansion into APAC region supports localized services for regional compliance needs.

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