Training Advisor at RingCentral

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, BPO, SoftwareIndustries

Experience managing scheduling, registration, room booking, attendance tracking, and communications for Customer Training events
Experience managing training calendars and invites, training needs, and performing training discovery calls
Excellent written and verbal communication and time management skills
Experience communicating effectively with C-level executives
Ability to gather and report training data, including attendance, test scores, customer satisfaction, and feedback
Ability to facilitate world-class customer-facing learning programs
Demonstrated ability to deliver engaging, visual, hands-on learning
Ability to apply adult-learning principles to VILT (Virtual Instructor-Led Training)
Ability to drive projects to completion within agreed-upon timeframes
Willingness to seek continuous improvement and try new ideas for more effective training
Proven success with blended learning, including VILT (desired)
Excellent organizational, analytical, interpersonal, and written/oral communication skills
Previous experience working in training
Proficient with MS Office
Advanced MS Excel skills
Voice-over-IP or telephony experience (highly preferred)

Manage scheduling, registration, room booking, attendance tracking, and communications for select Customer Training events
Manage training calendars and invites, training needs, and perform training discovery calls
Gather and report training data, including attendance, test scores, customer satisfaction, and customer feedback
Regular reporting of training statistics and results
Facilitate world-class customer-facing learning programs
Deliver engaging, visual, hands-on learning
Apply adult-learning principles to VILT
Assist with internal training initiatives as needed
Drive projects to completion within agreed-upon timeframes
Seek continuous improvement and try new ideas to provide more effective training
Serve as the customer’s point of contact for customer training, focusing on coordination and training tools administration for newly onboarded customer accounts