Trainer, Patient Support Services at IQVIA

Parsippany, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Bachelor's degree from an accredited College/University or equivalent experience
2+ years experience in training, education, or equivalent
Experience in pharmacy operations/claims processing or equivalent
Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations
Call Center experience
Ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
Strong understanding of technological resources (e.g., Outlook, Word, PowerPoint, Excel)
Preferred Qualifications
Medical Billing and Coding Certification
Field Reimbursement experience
Excellent interpersonal, project management and organizational skills
Solid foundation in virtual engagement platforms (e.g., MS Teams, Zoom)
Excellent presentation/facilitation skills (virtual and live)
Excellent coaching and counseling skills (virtual and live)
Excellent problem solving and critical thinking skills
Initiative-taking and positive approach to providing solutions
Ability to operate independently and to make informed decisions
Excellent verbal and written communication skills
Strong attention to detail
High degree of discretion and confidentiality
Ability to work within a matrix team environment
Ability to establish and maintain effective working relationships with co-workers, managers, and clients
Strong working knowledge of Situational Leadership, Emotional Intelligence and DiSC (desired)

Responsibilities

Design, develop, and deliver compliant program specific training, as well as foundational and advanced customer engagement skills training
Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult learning principles in a compliant manner
Agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides
Coordination of presenters for live and virtual training events
Development of workshops, and on-going refresh/reinforcement training activities
Consult and collaborate with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness

Skills

Training Design

Training Delivery

Adult Learning Principles

Patient Support Services

Call Center Training

Onboarding

Slide Deck Creation

User Guide Development

Workshop Development

Regulatory Compliance

Cross-Functional Collaboration

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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