Keywords Studios

Traditional Chinese Customer Support Agent - Gaming

Suginami City, Tokyo, Japan

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
GamingIndustries

Player Support Agent (Customer Support Agent) - Contract - Remote

Position Overview

Keywords Studios is seeking a Player Support Agent to provide top-notch assistance to players, solving their queries about the game and offering excellent customer service. This role involves using investigative skills, working with a ticketing system, and responding to inquiries via email and chat. Collaboration with internal teams is essential.

  • Location Type: Remote
  • Employment Type: Contract
  • Job Type: Player Support Agent (Customer Support Agent)
  • Salary: Not provided

Company Information

  • Company: Keywords Studios
  • About: Keywords Studios has been present on the gaming market for 25 years and is the leading provider of end-to-end services for the gaming and entertainment industries. They offer solutions from art and audio to testing, localization, and Player Support.
  • Leadership Principles:
    • Power of Partnership: Working as one team with clients.
    • One Keywords: Utilizing a global network for efficient services.
    • Raise the Game: Innovating and improving to help clients succeed.
    • Embrace an Open World: Valuing diversity and inclusivity.
    • Trust Through Transparency: Communicating with honesty and integrity.

Requirements

  • Language Skills:
    • Excellent Traditional Chinese language skills (especially in writing) – C1-C2 level fluency.
    • Excellent Japanese language skills (especially in writing) – C1-level fluency.
  • Communication Skills: Fluent and confident communication in Chinese and Japanese.

Responsibilities

  • Provide top-notch assistance to players by solving their queries about the game.
  • Offer excellent customer service to players.
  • Use investigative skills and work with a ticketing system to resolve player issues.
  • Respond to inquiries via email and chat.
  • Collaborate with internal teams to assist with project-related requests and provide feedback to the development team.
  • Act as the voice of the product and the ear on the ground.

Application Instructions

  • Not provided

Skills

Traditional Chinese writing
Japanese writing
Customer Support
Investigative Skills
Ticketing System
Email Communication
Chat Support
Team Collaboration

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

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