[Remote] Top Seller Customer Support at eBay

Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceE-commerceMandarinEnglishCantoneseCommunicationInterpersonal SkillsOffice Tools

Questions & Answers

Common questions about this position

What experience is required for this customer support role?

Candidates need a Bachelor degree and above, along with 2-3 years of experience in customer service, e-commerce, or equivalent.

What language skills are necessary for this position?

Fluent Mandarin and English (written and spoken) are required, with the ability to read Cantonese when needed to review eBay HK webpages.

Is this a remote or office-based role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of team environment can I expect at eBay?

The role involves a strong team player who thrives in a team environment, joining passionate thinkers, innovators, and dreamers while maintaining partnerships with account management and stakeholders.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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