Top Seller Customer Support

Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Candidates must possess a Bachelor's degree or higher and have 2-3 years of experience in customer service or e-commerce. Fluency in both Mandarin and English (written and spoken) is required, along with the ability to read Cantonese for reviewing specific web pages. Excellent communication, interpersonal skills, and proficiency in office tools are also necessary.

Responsibilities

The Commercial Teammate will provide day-to-day operational support to large merchants and high-value sellers in Greater China via phone, email, and chat. This role involves close collaboration with key stakeholders to facilitate seller business growth and ensure timely issue resolution. Responsibilities include maintaining strong partnerships with account management, acting as the primary point of contact for Greater China customers, and proactively responding to inquiries in Mandarin and English.

Skills

Customer Service

E-commerce

Mandarin

English

Cantonese

Communication

Interpersonal Skills

Office Tools

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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