Tire Service Advisor

Position Overview

Dealer Tire is seeking driven and innovative individuals to join our team as Tire Service Advisors. In this role, you will work inside a premium OEM dealership, focusing on selling tires and providing exceptional customer service. If you are dedicated to performing with excellence, energy, fairness, and accountability, consider a future with Dealer Tire.

Who We Are

Dealer Tire is a family-owned, international distributor of tires and parts, established in 1918 in Cleveland, OH. We are committed to helping the world's largest and most trusted auto manufacturers grow their tire business, having sold over 60 million tires to date. We are a thriving company looking for passionate and innovative individuals to join our team of over 550 Tire Service Advisors across the United States.

Compensation

• Base Pay Range: $27.78 - $30.25 per hour
• Targeted Annual Commission: $10,800
• Guaranteed Commission: Provided for up to two months during training and onboarding.

What’s In It For You

• Career Opportunity: Our comprehensive training and development programs are designed for growth and advancement. In the last two years, Dealer Tire promoted an average of 114 team members annually within our Tire Store program.
• Work-Life Balance: We respect your need for personal time. Our specialists typically have more personal time each day than hours spent at work, with a standard 40-hour, 5-day work week.
• Investment in Employees: We offer competitive starting pay, targeted annual commission, and robust benefits.
• Benefits and Perks:
  • Medical, Dental, and Vision insurance
  • 50% 401k match up to a 7% contribution rate
  • Paid Time Off (PTO) eligible after 30 days
  • Wellness programs
  • Annual tuition reimbursement ($2,500 - $5,000)
  • Discounts on tires

Employee Satisfaction

Our employees are happy, with nearly 98% of associates highly recommending Dealer Tire to others. See what our Tire Service Advisors have to say in this video.

Responsibilities

• Sell tires to customers on the service drive to exceed assigned sales goals.
• Inspect customers’ cars on the service drive.
• Diagnose tire-related problems, recommend services, and provide price quotes.
• Ensure necessary repairs are completed as ordered and priced as quoted.
• Maintain strong, effective relationships with customers and dealership personnel.
• Oversee customer satisfaction and resolve arising issues.
• Complete monthly market analyses.
• Assist in store operations, including inventory management and opening/closing procedures.
• Assist dealership technicians to maintain service levels.

Qualifications

• 2+ years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• May be required to operate a motor vehicle.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills, including experience with MS Office and online order management applications.

Physical Job Requirements

• Ability to be on your feet 7-8 hours a day.
• Ability to keep up with service drive traffic and inspect 80-100 vehicles per day.
• Ability to lift up to 75 pounds unassisted.

Drug Policy

Dealer Tire is a drug-free environment. All employment offers are contingent upon successful completion of a pre-employment drug screening. Random drug testing is also required for all Dealer Tire Store associates.

Application Instructions

If this opportunity aligns with your career goals, we invite you to apply today to join our team!

Company Information

• Location Type: [Not Specified]
• Employment Type: Full time
• Total Compensation: The compensation offered will depend on qualifications, experience, and geographic location.