Therapy Support Specialist CRM - Orlando at Medtronic

Orlando, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Cardiac Rhythm ManagementIndustries

Requirements

Reside within the territory and drive to multiple accounts throughout the region
Valid driver's license
Successfully completes CDS Field Technical and Carelink Training – including online and field-based training
Training completed on products or solutions for educational support

Responsibilities

Supports implants of all CDS products post sign-off by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant (such as proper device selection, appropriate programming, correct implantation and testing of all device systems)
Performs checks and interrogations of all CDS products post sign-off, while working on driving account independence
Provides troubleshooting support as requested
At ICM Implants, ensures patient registration and required hospital documentation are completed
Helps manage Insertable cardiac monitor (ICM) consignment inventory and trunk inventory once obtained
Provides additional inventory support to meet customer needs
Maintains software on programmers/device managers throughout the district as directed
Assists with any CDS FCA as requested by leadership
Assists with obtaining customer POs throughout the quarter
Educates and trains physicians, hospital personnel, office staff and patients on products or solutions for which training has been completed
Provides implant and Carelink training to accounts to drive account independence
Assists with educating and training new CDS Therapy Support Specialists, CRM CSs and FIAs post sign-off
Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
Has a basic understanding of the competitive landscape
Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
Stays up to date on new Insertable cardiac monitor (ICM) products, solutions and patient management

Skills

CRM

Insertable Cardiac Monitor

ICM

Medical Devices

Case Coverage

Technical Support

Sales Support

Healthcare Equipment

Implants

District Support

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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