Tenant Services Coordinator at RXR

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

Professionalism: Hospitality-minded, resilient, flexible, positive, goal-oriented, accountable, and reliable
Communications: Builds relationships with tenants, vendors, and colleagues; team player, demonstrates self-awareness; problem solver; effectively conveys information (verbal and written) in a timely fashion with clear understanding of needs and communication styles of each stakeholder
Computer Skills: Proficiency in Excel, Monday.com, AVID, Kardin, Watchwire, Worxwell, ANGUS, Yardi, Concur, Utilivisor, Cove
Office Administration: Proactive, prioritizes work effectively to meet commitments and manage the office; able to manage multiple tasks and projects with accuracy
Problem Solver: Navigates complex and potentially contradictory information to effectively assess issues and solve problems; asks the right questions to analyze situations
Knowledge Areas: Property Management Software (Cove) preferred; Microsoft Office Suite, especially Excel required; Project Management Software (Monday.com) preferred
Experience in a customer facing position preferred
College degree preferred

Responsibilities

Demonstrate “tenant satisfaction comes first” through excellent communication and customer service skills and willingness to “go the extra mile” to satisfy tenant requests
Develop good working knowledge of the building and its amenities
Maintain pleasant and friendly attitude and excellent interpersonal skills
Prepare memos, letters, and welcome packages for tenants and vendors as needed
File and send Insurance Certificates for tenant move ins/outs and contractors; create and update insurance spreadsheet for quick references of expiration dates
Maintain and update tenant directory as well as building permits, inspections, and emergency vendor lists
Coordinate vendor access to tenant spaces
Process invoices, track purchase orders, and update monthly accruals
Assist in preparing monthly variance, accruals, and budgets for the asset report
Track all building and tenant utilities for billing and asset reporting
Receive tenant calls, log them into the work order program, and contact maintenance personnel or contractors as needed
Coordinate building needs with tenants, such as interior/exterior window cleaning
Coordinate tenant needs within the building such as freight elevator reservations or conference room set up
Coordinate access control system
Coordinate Fire Extinguisher inspection for tenants and building and maintain Fire Life Safety floor plans
Notify security of daily construction activities at the property
Keep the tenant emergency contact list up to date

Skills

Customer Service

Administrative Support

Microsoft Excel

Invoice Processing

Purchase Order Tracking

Insurance Certificate Management

Vendor Coordination

Data Entry

Communication Skills

Tenant Directory Management

RXR

Real estate development and property management

About RXR

RXR operates in the real estate sector, managing a diverse portfolio that includes residential, commercial, and mixed-use properties. The company focuses on acquiring, developing, and managing high-quality real estate, generating revenue through rental income and property sales. RXR's properties cater to a variety of clients, from young professionals looking for affordable housing to businesses in need of modern office spaces. A key aspect of RXR's approach is its Innovation Digital Lab, which develops technology and forms partnerships to improve urban living experiences. What sets RXR apart from its competitors is its strong commitment to social responsibility, civic engagement, and promoting accessibility and inclusion in the communities it serves. The company's goal is to create positive impacts through its developments while ensuring equal opportunities for all.

New York City, New YorkHeadquarters

1987Year Founded

$933.4MTotal Funding

PRIVATE_EQUITYCompany Stage

Design, Real EstateIndustries

201-500Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Latch's expansion could threaten RXR's property management services.

Neeve's cloud solutions may challenge RXR's technological edge in property management.

Suffolk Technologies' BOOST program could introduce innovative competitors to RXR.

Differentiation

RXR leverages its Innovation Digital Lab for cutting-edge technology in urban environments.

The company maintains a multi-sector, geographically diverse portfolio of properties.

RXR is committed to social responsibility and civic engagement in its operations.

Upsides

Latch's smart access systems enhance RXR's tenant experience and operational efficiency.

Neeve's cloud infrastructure aligns with RXR's innovation goals for smart buildings.

Suffolk Technologies' BOOST program offers RXR access to cutting-edge built environment solutions.

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