Temporary Shipper Support (Independent Contractor) at Ninja Van

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

Minimum educational certification in SPM or equivalent (O-Levels, SKM)
Strong interpersonal and communication skills
Ability to multitask and work under pressure in a fast-paced environment
Comfortable using ticketing systems and tools (e.g., C-Desk, Cainiao platform)
Detail-oriented, organized, and solution-driven
Prior experience in customer support, operations, or logistics is an added advantage
Proficiency in Mandarin is an added advantage (Not compulsory)

Responsibilities

Respond to and resolve tickets via the Cainiao ticketing system, ensuring all cases are handled within SLA and documented properly
Process and follow up on C-Desk tickets from China team, ensuring timely closure and issue resolution. Using translation method to assist tickets
Investigate and manage return pickup (RPU) issues across Malaysia and Singapore; coordinate with operations and Cainiao for quick resolutions
Support field service escalations (FSR) requiring attention beyond standard workflows; act as a liaison between teams to drive resolution
Assist Customer Service and Shipper Support teams by handling Mandarin-speaking queries via calls or written communication, ensuring smooth interaction for non-English-speaking customers (If Mandarin Speaking)
Any other related duties and responsibilities the Company may properly assign to or confer upon you from time to time

Skills

Cainiao Ticketing System

C-Desk Ticket Handling

RPU Case Handling

FSR Case Escalation

Mandarin Language

Ticket Resolution

SLA Management

Customer Service

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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