Teller Float at M&T Bank

Rochester, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent (GED)
Minimum of 6 months customer service experience, including data entry and/or cash handling experience
Ability to easily travel between branches on an as needed basis
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology

Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need
Accurately balance and process customer transactions efficiently following Bank Policy
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system
Transition identified sales opportunity and provide introduction to appropriate banking partner
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
Process customer/account maintenance accurately
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Providing exceptional service to branch customers and resolving routine customer problems in a timely manner
Stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingLobby ManagementDigital EngagementCash HandlingAMLBSAKYCAccount MaintenanceSales Opportunities

Questions & Answers

Common questions about this position

What education and experience are required for the Teller Float position?

A high school diploma or equivalent (GED) and a minimum of 6 months customer service experience, including data entry and/or cash handling experience are required. Candidates must also have the ability to easily [text cuts off].

Is travel required in this role?

Yes, float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

What is the salary for the Teller Float position?

This information is not specified in the job description.

What qualities are important for success in this role?

The role requires exemplifying empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking.

What makes a strong candidate for this Teller Float position?

Strong candidates will have the required education and experience in customer service with cash handling, plus demonstrate empathy, digital fluency, adaptability, and strong critical thinking skills to deliver exceptional service.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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