Product Support Specialist I - Remote (SA)
XplorSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology, IT SupportIndustries
Requirements
The ideal candidate should possess a Bachelor's degree in Information Technology, Systems Engineering, Computer Science, or a related field, along with a minimum of two years of experience in the technology industry, specifically managing significant accounts involving systems operating on Windows, MS Office 365, thermal printers, handheld scanners, and basic networking skills. Familiarity with domain policies, certificate consoles, control panel functions, networks, commands, bulk files, and peripheral system diagnostics is required.
Responsibilities
As a Field Support Technician, you will proactively interact with end-users at client sites, administering preventative and corrective maintenance of printing, mobile, handheld, laptop systems, and providing support across hardware, software, and network levels. Your responsibilities include providing user support, configuring and managing IT equipment, inventorying IT assets, resolving tickets and tracking issues, performing preventative and corrective maintenance on laptops, printers, mobile devices, handheld devices, switches, and nodes, demonstrating strong communication skills and teamwork to resolve client incidents/requests, maintaining a high level of client satisfaction by clarifying needs and ensuring fulfillment, providing software support, post-sales service, or application delivery on standard and specialized systems, and resolving technical issues on assigned hardware and software platforms.
Skills
Windows
MS Office 365
Thermal Printers
Handheld Scanners
Networking
Domain Policies
Certificate Consoles
Control Panel Functions
Bulk Files
Peripheral System Diagnostics
Laptop Support
Printer Support
Mobile Device Support
Handheld Device Support
Switch Support
Node Support
Communication Skills
Teamwork
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
Key Metrics
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees