Tecnico De Calidad Respuesta a Cliente at Aptiv

Ciudad Juárez, Chihuahua, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Experience in harness process (HV experience)
Knowledge of customer complaint response procedures (8D, DPS, DPRTS)
Familiarity with Customer Portal, control plan execution, and PFMEA update

Responsibilities

Execute customer satisfaction through customer complaint response procedures according to customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution, and PFMEA update
Ensure customer satisfaction process
Ensure customer KPI's performance (monitor weekly, monthly, annual; apply continuous improvement; perform corrective actions for KPIs below target)
Ensure customer complaint response on customer portals for all WFCC and CSE reports (first answer in 24H, final answer with root cause and action plan in 14 days; submit corrective actions)
Ensure customer specific requirements and communication to plant (monitor portals, identify changes, notify plant areas, verify execution)
Problem management (liaison with customer, coordinate multidisciplinary team, root cause analysis, implement irreversible corrective actions)
Implement Quality Alerts and ICA (Interim Containment Action)
Analyze parts returned due to warranty issues and prepare customer presentations for quality issues
Ensure temporary measures are eliminated once process performance and stabilization are back to expected levels
Maintain lessons learned database
Control inventory available in pipeline
Control sorting services related to customer complaints (coordinate RMA, immediate containment, define quality checks/rework, verify effectiveness)
Any other work activity related to the position

Skills

PFMEA

Control Plan

Root Cause Analysis

KPI Monitoring

Customer Complaint Management

Problem Solving

Continuous Improvement

Quality Alerts

Interim Containment Action

Customer Portal

Harness Process

Warranty Analysis

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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