Técnico de Calidad at Aptiv

Nuevo Laredo, Tamaulipas, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

PDCAP
Pareto
Quality Control
Standard Work
Customer Portal
8D
DPRTS
PRSOSA Standard
Competency Matrix
Structured Problem Solving
Control Plans
Quality Troubleshooting Matrix
5S
Reverse PFMEA
AIATF 16949
Production Shutdown
PPAP
Kappa Test
MSAD
Daily Performance Management
AIAG / VDAC
Customer Assurance Policy
SAP
Statistical Methods
Control Chart
CPI
PFMEA for Special Processes
BOT, BOD, BOP & WPO
Line Side Review Process

Responsibilities

Ensure customer satisfaction process
Ensure customer KPI’s performance
Ensure customer complaint response on all WFCC and CSE reports
Liaison with Customer to rapidly address quality escapes
Coordinate with the multidisciplinary team the problem solving
Control of all inventory available at pipe line
First answer: 24H
Ensure root cause analysis process completion
Ensure the implementation of irreversible corrective actions
Final answer with root cause identified and action plan defined: 14 days
Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals
Control of sorting services related of Customer complaints
Coordinate RMA
Containment: immediate
Ensure that quality checks & rework are well defined, managed & data collected for effectiveness verification
Ensure customer specific requirements and communication to plant
Ensure monitoring of customer specify requirements on the customer portals
Identify change on the Customer Specific Requirements
Notify Customer Specific requirements to plant areas involved
Apply customer specify requirements changes
Verify proper execution of customer requirements
Implement ICA (Interim Containment Action)
Analysis of part returned due a Warranty issue
Prepare a Customer Presentations for quality Issues
Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels
Monitor customer KPI performance, analyze data over weekly, monthly, annual periods
Apply continuous improvement process to upgrade customer KPI’s, identify most relevant continuous improvement activities
Perform corrective action process for customer KPI’s below target
Ensure lessons learned database to capitalize learnings

Skills

Key technologies and capabilities for this role

8DPFMEAPPAP5SSAPParetoControl PlansCustomer PortalDPRTSIATF 16949Structured Problem SolvingStatistical MethodsControl ChartAIAGVDA

Questions & Answers

Common questions about this position

What is the salary for the Técnico de Calidad position?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What key skills are required for the Quality Customer Care Technician role?

Required skills include 8D, PDCAP, Pareto, Quality Control, Standard Work, Customer Portal, DPRTS, PRSOSA Standard, Structured Problem Solving, Control Plans, 5S, PFMEA, PPAP, and SAP.

What is the company culture or work environment like at Aptiv for this role?

This information is not specified in the job description.

What makes a strong candidate for the Técnico de Calidad position?

Strong candidates will have expertise in quality tools like 8D, PFMEA, PPAP, and customer portals, along with experience in structured problem solving, customer complaint management, and ensuring KPI performance.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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