Technology User Support Specialist at Packard Culligan Water

Minnetonka, Minnesota, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Water TreatmentIndustries

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
2+ years of experience in a user support, help desk, or software support role
Strong working knowledge of Microsoft 365, cloud-based platforms, and enterprise software systems
Familiarity with ticketing systems, remote support tools, and basic networking concepts
Excellent troubleshooting, documentation, and interpersonal communication skills
Ability to work independently and collaboratively in a fast-paced, service-oriented environment

Responsibilities

Serve as the primary contact for user support requests related to software applications, cloud platforms, and system access
Troubleshoot and resolve issues involving software functionality, user permissions, and performance across enterprise systems (e.g., ERP, CRM, field service platforms)
Escalate complex or unresolved issues to internal IT teams or external vendors, ensuring timely follow-up and resolution
Provide support for basic hardware setup and configuration (e.g., laptops, mobile devices, peripherals), with a focus on enabling software usability
Assist with onboarding and offboarding processes, including account setup, software provisioning, and user training
Document support interactions, resolutions, and patterns in the ticketing system to support continuous improvement
Educate users on software best practices, updates, and security protocols
Participate in system rollouts, testing, and user acceptance activities as needed
Manage hardware requests and hardware ordering process
Monitor the movement and status of technology assets from procurement to disposition
Oversee and document all inventory changes, including incoming and outgoing shipments, and updating inventory records

Skills

Microsoft 365

ERP

CRM

ticketing system

hardware setup

software troubleshooting

user support

inventory management

cloud platforms

IT onboarding

Packard Culligan Water

Provides water treatment and filtration systems

About Packard Culligan Water

Culligan Water offers a range of water treatment products, including water softeners, filtration systems, and reverse osmosis drinking water systems, designed to provide better quality water for homes and businesses. Their technologies include water softening, filtration, and reverse osmosis methods.

6030 Culligan Way, Minnetonka, MN 55345, USAHeadquarters

1946Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

201-500Employees