Technology Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 12 years of experience in Service Integration and Management (SIAM)
Proficiency in Service Integration and Management (SIAM)
Strong understanding of incident management processes and best practices
Experience with problem management and root cause analysis techniques
Familiarity with IT service management tools and frameworks
Ability to effectively communicate technical information to non-technical stakeholders
15 years full-time education

Responsibilities

Resolve incidents and problems across multiple business system components and ensure operational stability
Create and implement Requests for Change (RFC)
Update knowledge base articles to support effective troubleshooting
Collaborate with vendors and help service management teams with issue analysis and resolution
Act as a Subject Matter Expert (SME)
Collaborate and manage the team to perform
Take responsibility for team decisions
Engage with multiple teams and contribute to key decisions
Provide solutions to problems that apply across multiple teams
Facilitate training sessions for team members to enhance their skills and knowledge
Monitor and report on the performance of service management processes to identify areas for improvement

Skills

SIAM

Service Integration and Management

Incident Management

Problem Management

Requests for Change

Knowledge Base Management

Vendor Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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