Technology Solution Architect at Accenture

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, Healthcare, Contact CenterIndustries

Requirements

Willing to cross-train to support Contact Center offering, Health Care Contract Management, and network connectivity for Software and Platform clients
Experience with Contact Center Technology setup/delivery
Basic understanding of network bandwidth and network utilization
Experience as Technical Architect in pre-sales/RFP processes (implied by role)

Responsibilities

Support Sales Team as Technical Solution Architect in pre-sales/RFP processes involving multiple technologies
Manage/Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
Present technology solution to internal executive approvers
Align technology solution components to business standards (including SynOps, third party platforms and client technology)
Analyze client RFP/RFQ/RFI documents and related material for existing client technology landscape and solution requirements; summarize key elements for internal factory teams
Assess the business impact/return on investment for complex components of the technology solution
Facilitate client workshops, document business requirements and develop them into a proposed solution design
Act as key contact on the proposed technology solution to internal overall Solution Architects
Work closely with other Accenture technology teams (e.g., Insights and Intelligence, Song, Intelligent Shared Services, Automation) to create holistic technology approach and cost estimate capturing details, dependencies and assumptions
Transition the solution to the Transition team for implementation upon contract signature
Establish oneself as a leader in cross-technology issues and risk mitigation
Establish relationships among key Sales and Solutioning, Technical Factory, Product Management, BPS Operations Capability / Offering, Transition and Delivery teams and other groups
Work with Product Management and Initiative Leads to support new technology assets and capabilities
May execute mentoring, staffing, budgeting and capacity management

Skills

Contact Center Technology

Network Bandwidth

Network Utilization

Pre-sales

RFP

Solution Architecture

Technical Architecture

Sales Support

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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