Senior Technical Support Engineer
ChainguardSalary not specified
Full Time
Senior (5 to 8 years)
Technology Service Center L2 Agent at MGM Resorts International
Las Vegas, Nevada, United States
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Entertainment, GamingIndustries
Requirements
- Bachelor’s degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field, or equivalent education and experience
- 1+ years prior relevant experience in Information Technology, preferably with a strong technical understanding of the various hardware, software and networking systems being supported
- Working knowledge of Windows Server, Linux, networking protocols, and enterprise applications
- Strong problem-solving, communication, and follow-through skills
- Ability to stay calm under pressure and collaborate across teams
Responsibilities
- Receive and resolve escalations from Tier 1 support teams and third-party vendors
- Troubleshoot and analyze complex application and system issues
- Perform root cause analysis and implement preventative solutions for system reliability
- Develop production-grade code and automation to improve performance and availability
- Create knowledge base articles, documentation, and FAQs to support team learning
- Collaborate with IT groups, product management, and leadership to enhance the user experience
- Mentor junior team members and model best practices in problem-solving and communication
- Participate in project meetings and coordinate resolution “strike teams” when needed
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule and location setup for this role?
This position works an overnight shift that includes weekends and transitions to a remote schedule following a hybrid onsite onboarding period in Las Vegas, Nevada.
What technical skills are required for the Technology Service Center L2 Agent position?
Candidates need working knowledge of Windows Server, Linux, networking protocols, and enterprise applications, along with experience in troubleshooting complex issues and developing production-grade code.
What benefits does MGM Resorts International offer?
Benefits include wellness programs for mental and physical health, discounts on hotel stays, dining, retail, entertainment, free employee meals, free parking, healthcare, financial support, generous time-off, and career development programs.
What is the company culture like at MGM Resorts International?
The culture emphasizes excitement, diversity, entertainment, teamwork, innovation, and excellence in technology to create unique experiences for guests.
What education and experience are needed for this role?
A Bachelor’s degree in Information Systems/Technology, Computer Science, Computer Engineering or related field (or equivalent) and 1+ years of relevant IT experience are required, with strong problem-solving, communication skills, and the ability to stay calm under pressure.
MGM Resorts International
About MGM Resorts International
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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