Technology Delivery Lead at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Logistics, E-commerceIndustries

Requirements

Degree in Computer Science, Engineering, Operations Management, or equivalent practical experience
5–8 years of experience in IT project delivery or program coordination, ideally in cross-functional and agile environments
Strong interpersonal skills with a collaborative, solution-oriented mindset
Familiarity with the logistics and e-commerce sector (an asset)
Good understanding of modern development lifecycles and planning processes
Experience applying agile delivery frameworks and practices (e.g., SAFe, Scrum, Kanban, Spotify model)
Demonstrated ability to manage multiple initiatives or changing priorities effectively
Experience working with diverse stakeholders, both technical and business-focused
Proven track record of coordinating complex, multi-squad IT initiatives
Comfortable working with product roadmaps and delivery milestones in collaboration with Product Managers
Strong organizational and analytical skills; able to identify risks and resolve blockers
Excellent written and verbal communication skills; able to communicate clearly at all levels of the organization
Certified Scrum Master, PMP, or equivalent (an asset)

Responsibilities

Lead and support the delivery of large-scale IT initiatives by coordinating efforts across squads, ensuring timelines, scope, and budget objectives are met
Monitor day-to-day progress of assigned initiatives and provide regular updates to the Director Tech Products Delivery and relevant stakeholders
Collaborate closely with Product Managers, Technical Leads, and business stakeholders to ensure delivery aligns with business needs and priorities
Identify delivery dependencies and coordinate with impacted teams to maintain alignment and unblock progress
Contribute to the definition and refinement of delivery timelines and milestones, ensuring they reflect scope and resource realities
Actively participate in agile planning sessions, including PI planning and sprint reviews, to align on priorities, scope, and dependencies
Stay informed on industry trends and support the evaluation of emerging technologies relevant to logistics and transformation initiatives

Skills

SAFe

Scrum

Kanban

Spotify model

PI Planning

Sprint Reviews

Agile

Stakeholder Management

Risk Identification

Product Roadmaps

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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